Operations | Monitoring | ITSM | DevOps | Cloud

March 2024

blameless

What are Blameless Retrospectives? How Do You Run Them?

Mar 29, 2024 By Lee Atchison In Blameless
In most engineering organizations, everyone agrees that in complex systems, failure is inevitable. It’s possible to prevent the recurrence of certain incidents, reduce their impact, or shorten the time to resolution. However, it’s impossible to avoid them altogether. In the past, we asserted failures are a result of people’s mistakes. It was all about “the bad apple theory,” focused on finding the “guilty party” and removing them to prevent future failures.
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blameless

Incident Response Team | Roles & Responsibilities Defined

Mar 29, 2024 By Lee Atchison In Blameless
When your organization faces outages, errors, security breaches, and other incidents, you need to have a plan in place to take appropriate actions as needed. However, you also need a capable team of experts filling critical roles and responsibilities to execute those actions and effectively collaborate to resolve issues quickly. An incident response team, therefore should be developed in a way that avoids skills gaps in expertise.
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Incident Management Automation - What You Should Know

Mar 29, 2024 By Lee Atchison In Blameless
Automated incident management is the process of automating incident response to ensure that critical events are detected and addressed in the most efficient and consistent manner. In incident management, time is of the essence and the primary benefit of automated incident management is speed. With automation, you can accomplish time-consuming tasks much quicker. This brings down the incident response time and allows the team to focus their attention on matters that require their expertise.
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Giving Power Back To The Engineers: A Fireside Chat with MyFitnessPal

Mar 26, 2024 By Blameless In Blameless
The real secret to mastering engineering operations is putting engineers in the driver's seat. On March 26th at 10 am, Chris Karper, Sr. Director of Engineering at MyFitnessPal, joins Chief Reliability Officer, Lee Atchison to discuss how MyFitnessPal is overcoming incidents by giving power back to the engineers. They'll explore how Chris has navigated MyFitnessPal through its technological advancements, growth of the team, and the maturity of its incident management program.
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The Role of the SRE in the Incident Management Process

Mar 14, 2024 By Lee Atchison In Blameless
In the world of modern businesses, where IT systems play a major role in all types of businesses, the role of the Site Reliability Engineer (SRE) has become central to managing the effectiveness and reliability of the entire business. SREs are the bridge between the rapid deployment of software and systems and the stable operation of those systems in a production environment. They ensure that reliability and performance criteria are defined and are met.
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Next-Gen Incident Management: Blueprints for High-Powered Incident Response

Mar 8, 2024 By Blameless In Blameless
Join us for an exclusive webinar designed for IT Operations leaders, SREs, DevOps & software engineering leaders, featuring Jim Gochee, CEO of Blameless, Ken Gavranovic, COO of Blameless, and Nick Mason, Principal Sales Engineer at Blameless. Uncover the technical scaffolding essential to propel your incident management strategy forward, faster. Dive deep into the core technical components vital for a robust incident response framework, and discover firsthand how Generative AI can dramatically save hours for your team during critical incidents.
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