Observability and SaaS Providers
SaaS is exploding and so it should; it takes commoditized work and infrastructure away from tech teams so that they can focus on differentiating features. But what happens when it goes wrong? How do SaaS platforms make sure they aren't letting their customers down and in turn, letting their customers down? Observability, bolstered with AI gives all the partners the best chance to optimize availability and customer experience. Here's how.