Imagine you're having a regular day at work, opening up your browser, double checking something for a client in that web app your team built for them, when suddenly, you see this screen: You hit refresh a few times, just to be sure. Nope. Still down. What happens next depends on how well your team has planned for incidents like this (some folks call it unplanned downtime).

Your engineers probably dislike going on-call for your services. Some might even dread it. It doesn't have to be this way. With a few changes to how your team runs on-call, and deals with recurring alerts, you might find your team starting to enjoy it (as unimaginable as that sounds). I wrote this article as a follow-up to Getting over on-call anxiety.

You've joined a company, or worked there a little while, and you've just now realised that you'll have to do on-call. You feel like you don't know much about how everything fits together, how are you supposed to fix it at 2am when you get paged? So you're a little nervous. Understandable. Here are a few tips to help you become less nervous.

Imagine you're having a regular day at work, opening up your browser, double checking something for a client in that web app your team built for them, when suddenly, you see this screen: You hit refresh a few times, just to be sure. Nope. Still down. What happens next depends on how well your team has planned for incidents like this (some folks call it unplanned downtime).