Successful IT operations management (ITOM) of today’s complex enterprise infrastructure requires collecting a lot of data and making informed, automated decisions based on the insights contained in that data.
Our latest webinar shows how you can put IT process automation to work for your enterprise.
In today's business and IT environment, marked by constant change and transformation, if you’re a managed service provider (MSP), you are probably struggling to keep up. You’re faced with the need to modernize your operations, but the speed at which you can do so is constrained by years of accumulated complexity and chaos.
Improvements in the performance and accessibility of technology have changed our expectations for how applications should work and, by extension, the way we work. For example, three years ago only 6% of workers were remote. According to the 2021 Upwork "Future Workforce Report," that number is now 22%, and remote workers are expected to reach 28% of the workforce by 2025. As more and more people are let loose from their office tethers, they bring with them a belief that their organization's services and applications should work as they did before. What's more, expectations extend from the workplace to the marketplace.
