As businesses strive to reduce waste, contain costs, and boost profits in today's hyper-competitive tech ecosystem, increasing launch speeds has become critical. The faster and smarter you launch, the quicker you reap the rewards. In fact, in 2018, over 46% of dev teams used agile project methodologies to hack their launchpad and create more streamlined pipelines. But, while many organisations are nailing the 'speed' part of launches, few have taken steps to optimise the delivery value stream.

In 2024, customer experience will be the biggest driver of success. While the business world glances at the financial horizon with worried eyes, finding ways to retain users, capture new leads, and create meaningful, long-lasting brands is more critical than ever. According to Forrester, the ROI of customer experience is 9,900%. For most businesses, the value of user experience is apparent—lower costs, improved loyalty, higher satisfaction, and a higher overall LTV.

If APRA regulates you, then you must keep up with the rules. These rules include CPS 230, consolidating several existing Prudential Standards into one that applies to operational risk management. The goal is to help you keep your business resilient to operational risks and disruptions in various areas. This, in turn, protects you and your customers from risk preserves your reputation and ensures that people do not experience financial hardship.

In the recent past, it's evident that most people use mobile apps and the web to access various services. Unlike a few decades ago, a simple touch of a button via mobile devices can complete a financial transaction automatically. Consumers need to create accounts using their credentials and passwords then use these details to complete different actions like making account updates and processing transactions.