When businesses look at how best to understand the performance levels of their platforms, some of the best incident management metrics to look at are Mean Time Between Failures (MTBF) and Mean Time ToResolution(MTTR). These two measurements will give an excellent indication of the health and speed of the system, as well as the ability of the platform to take care of any anomalies that have been detected or to flag them up for others to take action to resolve them.