Operations | Monitoring | ITSM | DevOps | Cloud

IT incidents are rarely isolated. A network disruption can trigger degradations in infrastructure, which can ripple and cause application errors and end up causing a flood of user complaints. When an L1 operator looks at a single incident, they see only part of the story. Outside their immediate scope, other incidents are actively occurring that are either directly related or impacted by the same underlying cause. Without broader visibility, there is no way to know.

As enterprise ITOps teams monitor increasingly complex, cloud-based, containerized systems, traditional observability practices are struggling to keep up. As IT infrastructure complexity increases, the typical response is to layer on more monitoring, logging, and instrumentation.

As enterprise ITOps teams monitor increasingly complex, cloud-based, containerized systems, traditional observability practices are struggling to keep up. As IT infrastructure complexity increases, the typical response is to layer on more monitoring, logging, and instrumentation.