Operations | Monitoring | ITSM | DevOps | Cloud

September 2018

How MSPs Should Implement Tech Standards

All MSPs would like to have a higher level of standardization across their customer base. Standardization lowers support cost and reduces your customers risks. Standardization has become more important and more complicated as your customers security and compliance requirements have increased. TruMethods President Gary Pica will share a step by step process for building and administering technical standards across your customers technical environments.

The SOP Advantage: How to Build a Culture of Documentation in Your MSP - Auvik Networks

Standard operating procedures—SOPs—are a well-known path to increasing efficiency in your MSP business. But where do you start? How do you organize it? You’ll find answers in this one-hour webinar with Nigel Moore, a former MSP owner who now coaches managed service providers in his Tech Tribe community.

Zero-Trust Networks: When They Make Sense and When They Don't

As business applications shift from living on-premises to the cloud, it may not always be necessary to enable communication between user devices. In fact, preventing your clients’ user devices from contacting each other—part of a zero-trust network approach—could prevent a malicious cyber attack from spreading and costing clients major data recovery fees.

Visibility for Security You Can't Protect What You Can't See

As an MSP, your first line of defense for clients is visibility. You need to know exactly which devices you’re protecting and how those devices are configured. You also need to know what your client’s users are doing out there in the cyber wilds. Without these insights, you’re flying blind in a crazy fast-paced world of threats and risks. In this one-hour webinar from ID Agent and Auvik Networks, we’ll demonstrate how what you don’t.

Own the Network Network Management for MSPs EMEA

Most MSPs will agree that the majority of networking offerings out there are not built for the channel. This leads to poor support, cobbled together solutions, and poor management capabilities. In today’s cloud-dominated world, the network is more important to your clients than ever—it’s the gateway to everything they need.

Will Layer 3 Switches Give Routers the Boot?

Switches are the most common network device deployed on MSP-managed networks, while routers are the least popular—and not by a small margin. The data in Auvik’s recently published report, Managing Network Vendor Diversity: The MSP Challenge, shows switches represent almost half (48%) of all network devices on MSP-managed sites, while routers account for only 6% of the total. Does this mean the death of the router is imminent? In short, no—and here’s why.

Auvik Use Case #2: Automatically Acquiring Network Inventory

To effectively support and manage a client’s network, you need to know what’s really on the network. Sure, a tour of the IT environment will help. You’ll be able to slowly document information about the devices you can see, like the make, model, and serial number. But what about the devices you can’t see—or that the client doesn’t know about?