It’s no secret that there is a lot of money involved in cybercrime. With McAfee estimating the annual global cost of cybercrime at just under $1 trillion, the dark side of tech is big business. Clearly, those losses have an impact on the global economy. It’s also become a pressing question to see if macroeconomic/geopolitical trends impact cybercrime.

Rolling out enterprise Wi-Fi to your organization—across an office, or across multiple campuses—has quickly become a standard practice for MSPs and on-staff IT teams. That said, it may be a process that’s relatively new to someone (or some team!) that’s spent years focusing on the wired world.

“All happy successful MSPs are alike—each MSP fail is a fail in its own way.” That IT spin on the Anna Karenina principle pretty much sums up what we’ll cover here (but keep reading, it’s good stuff!). To be a successful MSP, you have to nail the financial, marketing, customer service, and tech sides of the business. All successful MSPs are “alike” in that way. On paper, that sounds simple enough.

Everybody agrees network documentation is extremely important, but there tends not to be a lot of agreement on what that documentation should include. The short answer is that it should include everything that’s relevant—but what that means varies between networks. For example, in a really small network with one switch and a firewall, and perhaps a single wireless access point, there isn’t much to document. It might be enough to put everything in a single diagram.

Try Googling “Ways to up your sales game” and you’ll find thousands of articles from experts touting claims that their MSP sales process is best—with no shortage of buzzwords to hook you in. But in both selling to, and selling with, MSPs over the years, I’ve found that chasing buzzwords and buying into the latest craze both dilutes and compromises an authentic experience with a prospective customer, and the worst part is the customer can feel it the moment it happens.