Bring your own device (BYOD) policies are more important than ever since smartphones became pervasive. I’d argue that even if you don’t want to allow personal user devices to access corporate data or applications, you still need BYOD policy best practices if only to acknowledge the fact that users are already bringing their personal devices into your organization.

At its core, ITSM aims to align IT services with business objectives and coordinate all the moving parts required to keep operations running smoothly. But as IT infrastructure continues to explode in complexity, ITSM has become more complex in recent years, as it’s now indispensable for enterprises of all types and sizes. Why? ITSM brings order and efficiency to IT ecosystems spanning numerous departments, teams, applications, servers, networks, and devices.

Have you ever faced a situation where a sudden network outage or slowdown impacted your workday, leaving you wondering what could have been done to prevent it? Along with the many frustrations and risks that come with network downtime, this common scenario illustrates the importance of staying one step ahead in managing your network health. But what is network monitoring, and how can it help you address issues before they escalate into major disruptions?

As our world becomes more connected through the internet and networking, it’s important to understand how devices communicate with each other via network protocols. So what are network protocols? In essence, network protocols are established sets of rules that determine how data is transmitted between different devices on a network. They provide common languages that allow devices to exchange information reliably, regardless of differences in their internal structures, processes, or standards.

Picture a calm Tuesday morning at the office. You login to your desktop, ready to tackle the week, when suddenly the screen goes blank. The IT systems are down—your heartbeat just skipped a beat. Now picture an alternate scenario where before you even realize there’s a problem, it’s already being solved. This isn’t just wishful thinking—it’s the reality for businesses that partner with a Managed Service Provider (MSP).

Staying on top of client networks is no walk in the park for MSPs these days. With the growing reliance on cloud apps, distributed workforces, and constant technology changes, network environments have become exponentially more complex. Without rock-solid network management practices, disruptions and plummeting productivity become inevitable for clients. This makes it more crucial than ever for MSPs to level up their networking game.

Broadcast storms are a major pain point for network administrators. Let’s talk a bit about what they are, what causes them, and what steps you can take to eliminate sources of broadcast storms on the networks you manage.