Operations | Monitoring | ITSM | DevOps | Cloud

What do you think of a website that displays SSL/TLS certificate errors when you visit it? Most people abandon it in disappointment. A certain amount of trust and respect for the service is lost. After investing a lot of effort and time in getting users to visit your site, and the user finds the site down or showing a warning, it will result in having dissatisfied users. Moreover, if the downtime or warning is due to a security issue, it will also hurt your brand image.

Logs are one of the most valuable assets when it comes to IT system management and monitoring. As they record every action that took place on your network, logs provide the insight you need to spot issues that might impact performance, compliance, and security. That’s why log management should be part of any monitoring infrastructure.

Do you use an error tracking tool for your website? Have you ever tried to debug a problem that a user reported, and when you looked at your error tracking tool the reported error was simply: “Script Error”? Such errors are impossible to further debug because there is no additional information apart from that message.