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The latest News and Information on IT Service Management, Service Desk and related technologies.

Unifying Lines of Business with Ivanti: Mark Temple from Univ. Of Glasgow

The University of Glasgow’s Mark Temple joins us at ISS 2024 to recap his session on unifying lines of business using Ivanti. Mark explains how having one common platform provides a central repository of service and information, as well as a powerful hub for time-saving automation. Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best.

To fix customer service in Australia, put AI to work for employees

Australian business leaders can’t seem to crack the customer experience (CX) code. According to the ServiceNow Customer Experience Intelligence Report, customer service has gotten increasingly worse over the past three years. Australians are waiting longer than ever—spending a combined 107 million hours on hold, 11% more than the previous year.

10 reasons why a VM monitoring tool is invaluable for organizations

Navigating the modern IT environments requires a robust strategy when it comes to managing virtual machines. As businesses increasingly rely on virtualization, the importance of Virtual Machine (VM) monitoring becomes undeniable. VM monitoring is a major part of overall IT infrastructure management. The advantages of VM monitoring tool range from performance and security to strategic planning, and more. Let’s look at them in-depth.

Insights From SolarWinds Day: A Trusted Vision for Government IT

Innovative cybersecurity measures play a crucial role in safeguarding digital assets and critical infrastructure in an increasingly interconnected world. At SolarWinds, we’re passionate about understanding evolving cyber risks and committed to the public-private partnerships needed to combat threats.

The Role of Automation in Incident Management: Improving Response Time and Accuracy

Organizations in the 21st century are growing at a staggering rate, expanding their operations over a global network and dealing with more data than ever before. These widespread operations and processes also mean that there are infinitely more possibilities for businesses to run into problems, have an incident occur, and have to deal with the resulting consequences.

ChatGPT & the Enterprise: Balancing Caution and Innovation in the Age of AI

OpenAI's groundbreaking AI tool ChatGPT was officially launched on November 30th, 2022. However, it wasn't until the early months of 2023 that its impact truly began to ripple through the global consciousness. This transition from a novel technological release to a sensation that captivated the world was both rapid and remarkable. The metrics speak volumes: According to Similarweb, ChatGPT garnered around 266 million visits in December 2022.

Add a New Discovery Source With InvGate Insight's Microsoft Intune Integration

The InvGate Insight and Microsoft Intune integration enables you to add Intune as a discovery source to access more information on the Microsoft assets in your IT inventory right from our ITAM solution. For Microsoft Intune users, this means they can now incorporate all the devices they manage in that system (and their relevant information) into Insight, avoiding having to go back and forth between platforms and centralizing operations.

Upgrade to Windows 11 with Ivanti Neurons for MDM

With support for Windows 10 ending on Oct. 14, 2025, users are faced with deciding how and when they wish to upgrade to Windows 11. Since some old devices won’t be able to upgrade to Windows 11, new devices must be purchased. Administrators should start evaluating the transition to Windows 11 by upgrading their current fleet or evaluating a device refresh that will come with Windows 11.

Ivanti Neurons for EASM in 105 seconds

Through its agentless approach to monitoring, Ivanti Neurons for EASM provides complete visibility of all the internet-facing assets across an organization’s attack surface. It also delivers actionable intelligence on exposures impacting those assets that enables organizations to minimize their attack surface, thereby lowering the risk of data breaches, fines and downtime.. Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best.