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ITSM

The latest News and Information on IT Service Management, Service Desk and related technologies.

manageengine

Happy National IT Service Provider Day: Celebrating the unsung heroes

Apr 22, 2024 By General In ManageEngine
Have you ever wondered how your favorite online store stays operational 24/7, or how your company seamlessly connects employees across the globe? The secret behind these smoothly running digital experiences often lies with a dedicated group: IT service providers. Today, on National IT Service Provider Day, we celebrate these unsung heroes who keep the wheels of our digital world turning. They tackle a multitude of challenges to ensure businesses operate efficiently and securely.
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startingpoint

How To Increase Productivity In Operations Management

Apr 22, 2024 By StartingPoint In StartingPoint
Understanding how to increase productivity in operations management is an important part of developing a robust organization that's firing on all cylinders. Improving productivity in operations management translates to utilizing your resources in the best possible way, increasing your output, and ultimately enhancing your bottom line.
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startingpoint

Best Customer Onboarding Software For 2024

Apr 20, 2024 By StartingPoint In StartingPoint
The best customer onboarding software will help drive customer success and retention. Acquiring new customers is just the first hurdle. When I'm first introduced to a new service, a smooth onboarding process makes all the difference. It sets the tone for the entire relationship and directly impacts my likelihood of becoming a loyal, long-term user. This is where customer onboarding software comes in, helping businesses like yours turn those initial sign-ups into engaged brand advocates.
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Understanding Modern Device Management and Mobile Threat Defense

Apr 19, 2024 By Ivanti In Ivanti
The focus is on modern Device Management (MDM) and Mobile Threat Defense (MTD) processes. It delves into device provisioning using zero-touch enrollment and various methods. The role of Apple Business Manager in configuring devices, applying security profiles, and installing applications is highlighted. The importance of a secure and highly available user experience, device monitoring, notifications, and support services is emphasized. The discussion also covers end-of-life scenarios and the role of Imperium and Ivanti in securing devices.
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InvGate

The Definitive Guide to ITSM Frameworks [+Free Downloadable Cheat Sheet]

Apr 18, 2024 By Sophie Danby In InvGate
If your organization is looking for guidance on IT Service Management (ITSM), there are many possible sources of help. Though some approaches are more popular than others, several ITSM frameworks can be useful to organizations. These procedures can be used alone or blended, so your organization can take what it needs from one or all of these ITSM best practice guidance bodies.
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solarwinds

Dear ITSM - We need to talk...

Apr 18, 2024 By RJ Gazarek In SolarWinds
Dear IT Service Management, After ten years of working in different areas of tech, I've seen a lot of things, from cybersecurity to DevOps to ITSM. I've discovered that no matter what industry you're in, they all have one thing in common: they're overcomplicated to bits (ha, pun intended. Get it? Bits... tech...). ITSM is no exception. When talking to customers and industry experts, the pain points experienced are essentially the same.
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logitio

Top 10 Change Management Tools

Apr 18, 2024 By David Benson In Logit.io
Changes to software are inevitable and fundamental part of growth for any organization, however, change is often not straightforward. It can affect numerous aspects of a company and requires collaboration among all stakeholders. This is where change management tools come in to assist you with this. There’s currently a wide range of change management tools available, each providing benefits to specific scenarios and weaknesses to others.
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The Unsolved Challenges of LLMs in Open-Ended Web Tasks: A Case Study on the Future of Work

Apr 18, 2024 By ServiceNow In ServiceNow
Welcome to the AI research bites. This series of short and informative talks showcases cutting-edge research work from ServiceNow AI Research team. The AI Research Bites are open to all, especially those interested in keeping up with the fast-paced AI research community.
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motadata

Top 10 Ways to Reduce IT Cost Through Observability

Apr 18, 2024 By Motadata Team In Motadata
Today, almost every other business is using cloud-native technologies and practices to grow business and increase revenue. No doubt, the modern cloud computing approach offers several opportunities for businesses to grow but it is also creating a new set of challenges. As per a report, SaaS companies spend almost 19% of their total revenue on IT. If not handled these challenges properly, it will erode the anticipated advantages. In fact, many businesses are under high pressure to reduce their IT costs.
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