IT is often viewed as an indispensable but challenging expense for a business. Despite continued efforts to resolve issues, streamline operations, and contribute to the organization's overall functionality, IT teams often fail to receive the recognition they deserve. The struggle lies in shifting the perspective of IT from a mere cost center to a significant contributor to business productivity. By leveraging analytics-driven insights, IT managers can effectively communicate and substantiate the value of IT operations in terms of business impact and ROI.

The discussion revolves around various enhancements in service mapping, workspace improvements, and app distribution. New connectors like Virima and Ivanti Neurons are being developed for service mapping, along with an outbound connector for ServiceNow. Workspace improvements include filters, remote control, and disabling end user prompts. App distribution introduces features like cloud storage explorer and access to Windows Package Manager. Additionally, role-based permissions for bot triggering and integration of surveys into the overall deck score are being implemented.

Take a high-level tour of Incident Management in Jira Service Management.