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ITSM

The latest News and Information on IT Service Management, Service Desk and related technologies.

Enterprise Service Management

Ivanti's Enterprise Service Management enables your organization to extend beyond IT, allowing you to bring great service management to HR, Facilities, GRC and PPM. The Ivanti's Enterprise Service Management platform is transforming the service management landscape. It automates processes, collects employee feedback, and ensures swift responses to inquiries. The platform also manages service teams effectively, offers solutions like HR service management and project management, and enhances compliance. This proactive approach to service management ensures the best possible service experience.

Nexthink: Innovation from the Swiss Alps - a Pioneering Proactive IT Solution

Near Lausanne, at the heart of the Swiss Alps where innovation meets tradition, Nexthink is developing a ground-breaking proactive IT solution. Founded in the early 2000s at EFPL’s Artificial Intelligence Laboratory, Nexthink opened its first offices at Lausanne and quickly gained global recognition for its efforts to optimize IT based on the user perspective and to proactively enhance the IT experience – and the working life – of workforces everywhere.

InvGate Insight And Microsoft Intune Integration: Add a New Discovery Source to Enhance Your Inventory

As part of our ongoing efforts to further optimize our customers IT Asset Management (ITAM) operations, we are pleased to announce that InvGate Insight can now be integrated with Microsoft Intune. In short, this integration enables you to add Intune as a discovery source, so that you can access more information on the Microsoft assets in your IT inventory right from our ITAM solution. Join us as we explore how combining both tools can benefit your Device Management capabilities.

Exploring Ivanti's Comprehensive IT Service Management Solutions

Ivanti offers a range of robust IT service management solutions, including ITSM, ITSM Premium, ITSM Enterprise, and ITSM Enterprise Premium. These packages encompass IT service and asset management, AI-guided proactive service management, and Ivanti's neurons platform for discovery and spend intelligence. The Enterprise packages integrate Ivanti's line of business solutions, maximizing resource utilization and service availability. These solutions aim to enhance employee engagement and IT staff effectiveness.

Innovator Preview - What's New in Ivanti Neurons 2024

The Ivanti Neurons 2024.2 Innovator preview introduced updates on Ivanti Innovators and other opportunities. It highlighted the Engage and Connect platform, user groups, and the Ivanti community. The session also unveiled Neurons Core Services, aiming to bridge various products. Enhancements in people view, dashboard designer, agent management, and policy management were discussed. New connectors, improvements in app state and crash dump summary were part of the discovery enhancements. The session also covered app distribution, healing, surveys, and generative AI.

CSE Inventory Management: Everything You Need to Know

Inventory management is a vital element of any successful organization, ensuring that resources are used efficiently and operations run smoothly. This takes on particular significance within the Comité Social et Économique (CSE), where inventory must be precisely managed to meet the committee’s specific needs. In this article, we explore the importance of inventory management for a CSE, addressing the essential aspects that make it a must-have practice,

How Do ITSM, BRM, Agile and Project Management Frameworks Work Together, With David Tomlinson

A central focus of any business or organization is to build and foster efficient management practices across their teams. This often entails leveraging various frameworks and methodologies tailored to the specific aspects of business operations. So, what do ITSM, BRM, Agile, and Project Management frameworks have in common? What sets them apart? Are there ultimately better frameworks than others? How do you choose the right one? How do you implement them successfully?

How Infraon AIOPS makes capacity planning a breeze

In recent years, traditional IT management techniques have found it extremely challenging to navigate the speed and volume of innovation especially when it comes to capacity planning. It has led to the emergence of Artificial Intelligence for IT Operations (AIOps) to enable measurable digital transformation. As companies recognized the vast potential of AI, investments in AIOps soared, positioning it as a big deal in modernizing IT operations.

Evolving Corporate Sustainability Solutions: An Interview with Sebastien Duprez & Nina Zellweger

As the world continues to feel the pressure of climate change, more and more actors in the private sector are implementing solutions to reduce their carbon emissions and slow down global warming. For many organizations, technology is a major focus in their carbon reduction strategy. And most emissions are linked to digital workplace equipment. In fact, the workplace represents 70% of overall IT-related emissions.