Operations | Monitoring | ITSM | DevOps | Cloud

What keeps a factory running when no one's watching? Behind every smooth production line is a network of support systems (compressed air, steam, HVAC, fuel delivery, hydraulic circuits) that operate quietly but are vital to performance. These systems don't grab attention like robotics or automation, yet they prevent downtime, protect equipment, and ensure safety. Ignoring them can lead to unexpected failures and costly interruptions. Understanding how they function and why they matter is essential for maintaining efficient, reliable operations in any industrial setting.

A wave of businesses are embracing multi-cloud strategies to gain flexibility and scalability. By combining on-premises infrastructure, private clouds, and public platforms like AWS, Azure, and Google Cloud Platform (GCP), IT teams can experiment, deploy, transform, and improve their IT applications significantly. On the down side, this modern IT approach of employing multiple clouds (in both public and private forms) also brings significant complexity, making it challenging to monitor systems, control costs, and secure environments. There are just too many threads to track and tie together to ensure a taut IT fabric.

As part of a customer project, we developed a custom Jira Management Pack for Microsoft System Center Operations Manager (SCOM). This tailored solution enables IT operations teams to monitor key performance and health metrics of Jira environments, ensuring planning and bug-tracking platforms remain available and performant. With this Use Case paper, we want to share our knowledge with the SCOM Community to highlight the possibilities of advanced monitoring on Microsoft SCOM, helping teams get better in their day-to-day tasks.