Air travel can be stressful for passengers, especially when dealing with long lines, delays and lost luggage. Additionally, high costs, airport congestion and cybersecurity threats can place additional stress on aviation professionals.

The Internet of Things (IoT) and artificial intelligence (AI) can help improve operations, customer experience, safety and sustainability. Learn how these technologies are revolutionizing the aviation industry — both in the skies and on the ground — and how to use them to improve internal processes.

Predictive Maintenance

IoT-based maintenance strategies help airlines achieve cost savings in their operations. With real-time, data-driven insights, potential problems can be detected early, which minimizes flight delays and unplanned maintenance.

Moreover, AI-powered predictive maintenance systems can identify possible technical issues based on historical data and patterns. These preventive measures can help reduce downtime and repair costs.

Operational Efficiency

IoT gadgets installed in the cockpit can provide immediate stats on air traffic, climate conditions and the airplane’s performance.

AI can also provide copiloting assistance. For instance, Air-Guardian — a system developed at the Massachusetts Institute of Technology Computer Science and Artificial Intelligence Laboratory — analyzes the pilot’s decision-making process to anticipate potential risks and shortcomings through detailed algorithm movement.

Enhanced Passenger Safety and Experience

Many customers deal with long lines. With IoT technology, they can skip the hassle, use automated check-in kiosks and get real-time flight information. Airports can also use IoT systems like smart cameras, sensors and scanners to detect threats.

Generative AI-powered chatbots can help customers with bookings, flight changes and queries, which enhances customer service. Moreover, AI also plays a role in improving loyalty programs. It helps identify spending preferences and uses that data to provide personalized promotions that suit a specific individual.

Fuel Efficiency Optimization

In 2022, the aviation industry accounted for 2% of global energy-related carbon emissions. AI and IoT technologies can accelerate sustainability efforts. IoT sensors monitor fuel usage and enable more efficient air traffic management, reducing unnecessary fuel burn during landing and take-off.

Fuel efficiency has been a collective goal for years, dating back to the late ‘30s and early ‘40s. Much of today’s jet technology stems from early attempts to reduce fuel consumption, improve engine efficiency and increase flight speed during World War II. In the current era of technological advancements, AI is used to help boost sustainable aviation fuel (SAF) efforts by analyzing datasets, climate data and waste availability, leading to better economic feasibility.

Better Baggage Handling

According to SITA, global baggage mishandling issues surged 74.7% from 2021 to 2022. AI and IoT make it easier to recover lost luggage. AI-based solutions allow baggage tracking and automatic rebooking. The concept is that when a passenger takes off on a flight and their baggage misses the plane, AI will find a viable alternative.

IoT technologies — such as radio frequency identification (RFID) — continuously scan luggage at different points in the handling system to reduce the risk of luggage mishaps.

Data Gathering and Utilization

IoT and AI work synergistically to collect and analyze vast amounts of data from various sources, such as passengers, aircraft and weather. For instance, IoT technologies collect data in real time. AI can analyze this data, identify possible risks and suggest measures so that airport staff can rectify them before they worsen.

Challenges and Solutions in AI and IoT Implementation

AI and IoT systems are becoming indispensable in the industry, given their ability to elevate operations both in flight and on the ground. However, implementing these solutions is no easy feat. Here are some challenges to consider:

• High upfront costs: Implementing these advancements requires a significant investment. One way to overcome this is to divide the project into manageable phases.
• Security issues: Data transfer via IoT devices always carries risks. To prevent this, companies should partner with an IoT supplier who understands their security measures.
• Interoperability: Incorporating AI and IoT can be challenging because some processes rely on traditional systems, which may require regular updates and maintenance. A licensed IoT service provider can help ensure a seamless transition.

Elevate Aviation Operations

Investing in AI and IoT solutions can help aviation industry professionals reap tangible benefits, such as significant operational efficiencies, financial value and customer satisfaction.