Amazon Web Services (AWS) has revolutionized the cloud computing industry by offering a wide range of services designed to provide flexibility, scalability, and cost-efficiency to businesses of all sizes. Selecting and using the appropriate support plan is essential to making the most of AWS's advantages. For all types of needs, from small businesses to multinational corporations, AWS provides a variety of support plans. This blog will examine the various AWS enterprise support plans and share how working with a partner-led enterprise support can increase the advantages even more while saving money.

AWS Support Plans Overview

The four main support plans that AWS provides are Basic, Developer, Business, and Enterprise. To satisfy the unique needs of each client, a varying degree of support and services is offered by each plan.

AWS Developer Support Plan

The Developer Support Plan offers basic support for early development stages at an affordable cost.

Highlights:

• Manage your open cases with AWS support team
• Get guidance on AWS services and best practices
• Get an AWS Account Manager and Solution Architect to assist your team

Ideal For:

This plan is suitable for small to medium-sized businesses and developers who are in the testing or early development stages on AWS and need additional technical support during business hours.

Pricing:

The pricing is structured in tiers, with the percentage being more than 3% of your monthly bill average. Consequently, as your AWS usage expands, the proportion of your bill designated for support may decrease, offering cost-effectiveness for smaller workloads but diminishing in significance as your AWS usage scales up.

AWS Business Support Plan

The Business Support Plan provides comprehensive support for production workloads with faster response times.

Highlights:

• Manage your open cases with AWS support team
• Get guidance on AWS services and best practices
• Get an AWS Account Manager and Solution Architect to assist your team
• Receive support for business-critical system down issues within 60 minutes

Ideal For:

This plan is ideal for businesses running production applications on AWS that need reliable and fast technical support, without the need for billing support or a dedicated TAM.

Pricing:

It has a tiered pricing structure, greater than 10% of your monthly bill average. This pricing model ensures that support costs scale with your AWS usage, providing flexibility and aligning costs with business growth. For example, if your monthly AWS bill is $10,000, your support costs would be at least $1,000.

AWS Enterprise On-Ramp Support Plan

The Enterprise On-Ramp Support Plan bridges the gap for growing organizations with more extensive support features.

Highlights:

• Manage your open cases with AWS support team
• Get guidance on AWS services and best practices
• Get an AWS Account Manager and Solution Architect to assist your team
• Receive billing support to help manage your AWS costs
• Access a Technical Account Manager (TAM) from the TAM pool, ensuring proactive, personalized support and expert advice for your AWS environment.
• Get up to one architecture review per year
• Receive up to two business reviews per year
• Application guidance to help with specific issues
• TAM assisted case escalation up to one per year
• Infrastructure event management up to one per year
• Support for business-critical system down issues within 30 minutes

Ideal For:

This plan is best for organizations that are growing their cloud usage but are not yet ready for the full Enterprise Support Plan. It offers more comprehensive support features than the Business plan, making it suitable for transitioning to larger-scale AWS operations.

Pricing:

The pricing model is tiered and is based on a percentage of your monthly bill, exceeding 10% on average. This model is designed to accommodate the growth of organizations by adapting the costs in line with your increasing AWS usage, ensuring fair payment for the level of support provided. For example, if your monthly AWS bill is $20,000, the minimum support costs would be $2,000.

AWS Enterprise Support Plan

The AWS Enterprise Support Plan provides the highest level of support for large enterprises with mission-critical workloads.

Highlights:

• Manage your open cases with AWS support team
• Get guidance on AWS services and best practices
• Get an AWS Account Manager and Solution Architect to assist your team
• Receive billing support to help manage your AWS costs
• Access a Technical Account Manager (TAM) from the TAM pool, ensuring proactive, personalized support and expert advice for your AWS environment.
• Unlimited architecture reviews to optimize your AWS setup
• Unlimited business reviews to align AWS with your business goals
• Application guidance for complex issues
• Unlimited TAM assisted case escalation for priority resolution
• Unlimited infrastructure event management for proactive planning
• 24/7 technical support for round-the-clock assistance
• Support for business-critical system down issues within 15 minutes
• 500 training credits per year for your team’s AWS education

Ideal For:

This plan is designed for large enterprises with mission-critical workloads that require proactive, personalized support and expert advice on their AWS environment. It offers extensive support features to ensure the highest levels of operational efficiency and problem resolution.

Pricing:

The pricing structure is tiered, and it applies to monthly average billing amounts exceeding $15,000. This implies that for extensive AWS usage, the support expense is substantial but provides thorough services and top-tier support. For instance, if your AWS bill amounts to $150,000 per month, your support expenses will be around $15,000.

Enhancing AWS Enterprise Support with Partner Services

The extensive features included in AWS support plans are complemented by the added advantages of working with an AWS specialist. By offering more personalized and comprehensive services at a reduced cost, AWS partner-led enterprise support can enrich AWS support. Here is how:

24/7 Personalized Cloud Support

Partners offer personalized cloud support day and night, making sure that problems are quickly and effectively resolved, reducing downtime and guaranteeing uninterrupted business operations.

Designated Account Manager

Having a partner provides a specific account manager who comprehends your business requirements and offers customized guidance and assistance. It also guarantees that your AWS setup is fine-tuned for both performance and cost-effectiveness.

Scope-Based Customized Pricing

Customized pricing based on scope can be provided by partners, enabling businesses to pay for specific services they require instead of a one-size-fits-all approach. Significant cost savings can be achieved as a result.

Additional Application Level & 3rd Party Software Support

Partners frequently offer extra assistance for application-specific issues and third-party software that may not be included in AWS support packages. This guarantees complete support for your entire IT infrastructure.

Comprehensive Cloud Management Services

Benefit from a partner-led enterprise supported structure, and access a full range of services to simplify your daily cloud cost management without any additional charges. These services may consist of:

• DevOps Support: Extensive help in implementing and refining DevOps methodologies and cloud-native technologies.
• Cloud Automation: Customized cloud automation solutions to improve productivity, minimize manual tasks, and decrease errors.
• Performance Optimization: Continuous monitoring and optimization plans aimed at ensuring that your applications achieve optimal performance and deliver exceptional user experiences.
• Adoption of New AWS Services: Guidance on the latest AWS advancements to facilitate seamless integrations and maximize advantages.
• Consulting and Advisory: Tailored consulting and advisory services to meet your specific needs and optimize your workload modernization strategies.

Conclusion

Selecting the appropriate AWS enterprise support plan is essential for fully utilizing AWS services. Whether you are in the early stages, managing live workloads, or overseeing critical applications, AWS offers enterprise support plans designed to meet your requirements. Partnering with an AWS expert can further amplify the advantages of AWS support by delivering customized, economical, and thorough support for your entire IT infrastructure. This approach enables businesses to maximize their cloud investments and ensure peak performance and dependability. With AWS partner-led enterprise support, you can add multiple layers of benefits to your existing AWS infrastructure without any effort.