Anywhere operations has moved to the forefront of the Infrastructure and Operations (I&O) agenda. Not to be confused with Work From Home, anywhere operations refers to an IT operating model that supports customers and enables employees anywhere. It also manages the deployment of business services across a distributed infrastructure.

Accelerated by the COVID-19 pandemic and thanks to the rise of mobile, cloud and social, the move to online business has cemented the value of flexible infrastructure and the inherent weaknesses of traditional, structured processes.