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hyperping

7 Incident Communication Templates (+ Best Practices)

Jan 5, 2025 By Leo Baecker In Hyperping
In today's tech world, clear communication during incidents is crucial. Whether it's a small issue or a major outage, how you communicate with stakeholders can build trust and speed up resolution. This post explores the essential elements of incident communication templates, providing a straightforward guide to crafting clear and concise messages. From planned maintenance to critical system failures, we'll cover a range of templates for different situations, so you're prepared for anything.
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hyperping

Website Maintenance Plans: Checklist, Tools, Reviews & Cost Breakdown (2025)

Jan 3, 2025 By Leo Baecker In Hyperping
While most businesses invest heavily in website creation, many overlook the ongoing website maintenance plans needed to keep their digital presence performing at its peak. Data from recent studies reveals a harsh truth: 88% of online consumers won't return to a website after encountering technical issues or outdated information.
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squadcast

Squadcast vs. Legacy On-Prem Solutions: Why Enterprises Choose Cloud-Based Incident Management

Dec 26, 2024 By Vishal Padghan In Squadcast
In today’s Incident Management landscape, ensuring uptime and seamless operations is mission-critical for enterprises. As organizations grow and scale, the choice of an incident management solution can significantly influence how efficiently teams respond to and resolve incidents. While legacy on-premises solutions once ruled the roost, modern enterprises are increasingly pivoting towards cloud-based platforms like Squadcast. Why?
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Avantra

What's new in Avantra 25 - AIOps for Cloud ERP

Dec 26, 2024 By Oliver Rogers In Avantra
I am pleased to announce that we have released Avantra 25, the next evolution of the Avantra platform. This year we have focused on all things cloud, from native support of SAP BTP and SAP S/4HANA Public Cloud Edition to SAP RISE capable automation templates in our add-in library and our very own Avantra AIR cloud-based AI extension for Avantra, there's a lot to like with Avantra 25. There are some great new features though so let's dig deeper. For a complete list of changes, check out our public release notes.
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cfengine

Show notes: The agent is in - Episode 44 - Cody and Nick's Christmas Special

Dec 26, 2024 By Nick Anderson In CFEngine
Join Cody and Nick for a Christmas Special showcasing the new Audit Log in Mission Portal for CFEngine 3.25. Nick walked through the new Audit Log demonstrating how actions in Mission Portal are tracked and available for review. He also took a quick look at changes to the global search and taking some questions of air from a few attendees.
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InvGate

IT Service Management Trends For 2025: Insights From Rob England, Claire Agutter And Mark Smalley

Dec 26, 2024 By Ignacio Graglia In InvGate
What happened in 2024? How did the IT Service Management trends evolve? And what does the future hold for ITSM? These are the questions we tackled in the latest episode of Ticket Volume - IT Podcast. We brought back three industry powerhouses—Rob England, Claire Agutter, and Mark Smalley—who joined us last year to predict the future of IT Service Management (ITSM).
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InvGate

IT Support Costs: Key Factors And Budgeting Tips

Dec 26, 2024 By Ignacio Graglia In InvGate
When it comes to tracking expenses, most organizations have a solid grasp on their budgets. But when it comes to IT support costs? Things can get a little... blurry. Why? Because IT support involves many moving parts. From downtime and cybersecurity risks to overlapping subscriptions and cloud services, the costs can pile up in unexpected ways. And here’s the kicker: the cost of poor IT support can be even worse—leading to disruptions, vulnerabilities, and spiraling inefficiencies.
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coroot

Supercharging FerretDB Performance with Coroot: A Success Story

Dec 26, 2024 By Anastasiia Giles In Coroot
At Coroot, we’re passionate about providing developers with the tools they need to build and maintain high-performing applications. Recently, we had the opportunity to help a team using FerretDB, the open-source document database offering MongoDB compatibility with a PostgreSQL backend, significantly improve their monitoring and performance. This is their story.
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