Operations | Monitoring | ITSM | DevOps | Cloud

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4 Strengths of Shared Services Organizations for Remote Companies

The rise of remote work has fundamentally changed the way companies operate, bringing new challenges and opportunities for businesses worldwide. Among these opportunities is the concept of shared services organizations (SSOs), which can be particularly advantageous for remote companies. Shared services models centralize key business functions—such as HR, finance, IT, and customer service—into a single, unified organization that supports multiple business units.

BEGIN TRY/BEGIN CATCH vs GOTO in SQL Server

When handling errors in SQL Server, SQL developers have several options for resolving issues that arise during query execution. Two commonly used methods are BEGIN TRY/BEGIN CATCH and GOTO. While both serve to manage and respond to errors, they do so in distinct ways. In this article, we’ll compare BEGIN TRY/BEGIN CATCH and GOTO, exploring their use cases, advantages, and potential drawbacks to help you choose the best approach for your SQL Server error-handling needs.

One solution, multiple awards: Learn about Applications Manager's many recognitions in 2024

We at ManageEngine are excited to announce that Applications Manager has been recognized by various popular software solution review platforms in 2024 under diverse categories. This recognition validates the extensive capabilities of our solution in meeting the diverse application monitoring needs of our customers.

How to save costs on non-production AWS environments

Non-prod environments don’t require the same levels of performance, availability or uptime that production environments do. Yet many are run like production environments, at a great cost. This problem will only grow as more legacy apps migrate to the cloud. So today, we’re looking at 6 tactics to drive down non-production costs (and carbon) for AWS users.

3 powerful tools for reporting Azure DevOps metrics

Azure DevOps has become a cornerstone for development teams, providing comprehensive tools for managing, planning, and delivering software projects. But effective project management isn’t just about setting up pipelines and managing repositories – it’s about measuring progress and making data-driven decisions. Here’s a look at three powerful tools for reporting Azure DevOps metrics: Azure DevOps built-in dashboards, Power BI, and SquaredUp.

Manage software on Windows with the package-method-winget module

As a developer and user of CFEngine I want to use policy to manage the software on my systems so that I can switch operating systems, distributions, computers and have all my normal tools available wherever I go. Towards this end I searched for a Windows package manager and found one in winget. I showed a prototype in Agent Is In - Episode 37 - Windows package management as well as refined the whole process in Agent Is In - Episode 40 - Windows module workshop.

Dashboards vs. Reports: Get the Most Out of Your ITSM Reporting Tools

Reporting is an essential part of an ITSM tool. It helps to have clear information about the performance of the service desk and the support team and thus make better decisions. Help desk reporting capabilities often take the form of dashboards and reports, but what's exactly the difference between them? Can they be used interchangeably? In a nutshell: See which service desk metrics adjust better to each ITSM reporting tool, and start measuring your help desk performance today!

How to Manage Kafka ACLs for Enhanced Security

When it comes to securing your Kafka deployment, Access Control Lists (ACLs) are some of the most powerful tools at your disposal. But let’s be honest—ACLs can be a bit daunting if you’re not familiar with them. We’ve all been there, staring at Kafka’s ACL configurations and wondering if we’re doing it right.