Meet Zia, our own AI-powered virtual assistant designed to improve your service desk efficiency by automating routine tasks in the on-premises version of ServiceDesk Plus. From predicting ticket categories, templates, or approval actions, to automating request closures, Zia (once trained on your past ticket data) can do it all—freeing up valuable time for you and your IT service desk team. Set up the Zia Bot to be the go-to conversational assistant for end users and customize its actions to help users create tickets, request for services, or access self-service articles, reducing the L1 footprint.

APIs are the crucial, hidden heroes for today's connected world, but poor performance or failure can negatively impact user experience. Proper API monitoring and testing are essential. Watch this technical session exploring how proactive API transaction monitoring can fulfill a variety of use cases, e.g. performance, regression, and functional monitoring. Learn best practices for monitoring APIs in real-world scenarios.