The Amazon Connect App for Splunk uses a variety of data sources to help gain insight into your contact center performance both historically and in real-time. In standard Splunk fashion, data is democratized so from DevOps and AppDev teams, to Network and Service Operations Centers, to Contact Center Operations, to Engineering and Capacity Management, there’s something in the app for everyone. Key features include:

Call trace record (CTR) correlation
Agent status
Agent performance
Queue statistics
Instance performance
Capacity management visibility
Bidirectional sentiment analysis via Amazon Contact Lens: https://aws.amazon.com/connect/contact-lens/

Learn more here: https://www.splunk.com/en_us/blog/platform/introducing-the-amazon-connect-app-for-splunk.html