BigPanda + ServiceNow: Autonomous IT Operations in Action

Most AI tools recommend the next step. BigPanda's AI specialists take it — autonomously, inside ServiceNow and Now Assist. Watch how BigPanda and ServiceNow work together to detect, triage, investigate, and resolve incidents end-to-end.

Now available in the ServiceNow store
BigPanda for ServiceNow: https://store.servicenow.com/store/app/53aaca13c3827ad45ce25ddf05013117
BigPanda AI Incident Assistant for Now Assist: https://store.servicenow.com/store/app/d95360734794c310cbbce551336d43a3

Request a demo: https://www.bigpanda.io/demorequest/

TimeStamps:

00:00 - 00:25 — Introduction: The $250B IT Operations problem

00:25 - 01:11 — How BigPanda + ServiceNow close the gap

01:11 - 01:19 — Intelligent ticket creation with Event Intelligence

01:19 - 01:55 — Biggy autonomously assesses and acts on the ticket

01:55 - 02:12 — Major Incident Management: Teams channel + bridge call

02:12 - 02:39 — Agentic swarm resolves before users notice

02:39 - 03:11 — Results and ServiceNow Store availability