Continuous improvement and learning are two of the core tenets of the Genesys Cloud Native solutions team. In this session, Kal Patel, Principal Architect at Genesys will discuss how they use Sumo Logic Analytics across the company (from engineering, ops to security to customer support). Kal will also share insights on how the continuous improvement and learnings mindset has influenced his organization.

Presenter:
Kal Patel, Genesys