Runbook Matching: See L1 Agents Find the Right Fix

The fix for your next incident is probably already written in a runbook. See how BigPanda finds the right runbook for every incident, automatically.

Most IT operations teams have runbooks for common incidents, but they're spread across Confluence, SharePoint, and hundreds of PDFs. When the clock is running, your NOC operators can't find the right one, so tickets get escalated instead of fixed. This short demo shows how BigPanda reads your runbooks and matches each incident to the one that applies, so the steps are waiting the moment your operator opens the ticket. It fits into the L1 workflows you already run, with no searching and no queries to write. Runbook matching is part of BigPanda AI Detection and Response.

What you'll learn:
🔹 See how BigPanda pulls in runbooks from ServiceNow, Confluence, or file uploads and matches each incident to the right one.
🔹 Learn how a long runbook becomes a short, plain-language list of steps, with the expected result of each step and the tools it touches.
🔹 Understand how you decide, runbook by runbook, whether the AI suggests the steps to your operator or runs them for you.