In this clip, Colette explains why focusing on coming up with a list of action items post-incident is a big mistake.

Listen to the full episode: https://open.spotify.com/episode/7aXHv1ZP5NiIl8Vz5mHpmT

About the episode:

What if we told you that everything you thought you knew about incident response was wrong.

Well, at least some of it.

That some of the things you’ve been doing for years might not actually be having the impact you thought they did. Or, even worse, that some of the assumptions you’ve been making have actually been having a negative impact on you, your team and your organization.

This week, we’re talking about myths around incident response. And who better to dispel some of these myths than Director of Engineering at HashiCorp, Colette Alexander.

We chat about myths around learning and process, why “why” is the wrong question to be asking after incidents, and why documenting risk doesn’t necessarily help you manage them.