In this clip, Adrian explains why it's important to have a dedicated incident lead.

More about this episode:

Today, good incident communication isn't a nice to have—it's an absolute must.

But where do you even start? To help answer that question, we sat down with the VP of Engineering at SumUp, ⁠Adrián Moreno Peña⁠, to get his perspective on how organizations of all sizes can share stellar comms no matter the situation.

We discuss:
What it means to communicate during incidents
Why Status Pages are critical in helping to build trust
How you can have good comms even without a lead...and much more

Listen to the full conversation: https://open.spotify.com/episode/3Gr2GhwGOKB9byuIJfsfXd