Enterprise Incident Management (EIM) is a game-changer for organizations that want to keep their IT operations running smoothly. Whether it's a minor glitch or a full-blown system outage, managing incidents efficiently is crucial to minimizing downtime and keeping your business on track. But what exactly is Enterprise Incident Management, and why should you care?

In this post, explore the challenges of diagnosing network traffic blockages in AWS due to the complex and dynamic nature of cloud networks. Learn how Kentik addresses these issues by integrating AWS flow data, metrics, and security policies into a single view, allowing engineers to quickly identify the source of blockages enhancing visibility and speeding up the resolution process.

Incidents are inevitable. No matter how well-prepared your team is, something will eventually go wrong. But what separates high-performing IT teams from the rest is how they handle these incidents after the dust settles. Enter the Post-Incident Review (PIR) in Incident Management—a crucial process that not only helps teams understand what went wrong but also ensures that they’re better prepared next time.

As a CTO stepping into the fast-paced world of startups or scaling tech organizations, one of your first and most critical tasks is to chart a clear DevOps roadmap. This roadmap isn’t just a technical guideline—it’s a strategic blueprint that aligns your tech initiatives with your business goals. To succeed, your approach needs to be systematic, focusing on immediate wins while building a foundation for long-term scalability and resilience.

System logging protocol, abbreviated as Syslog, is a standard protocol used for message logging. Put simply, it is a standard for collecting and storing log information. A Syslog server collects, parses, stores, examines, and dispatches log messages from devices including routers, switches, firewalls, Linux/Unix hosts, and Windows machines.

When systems fail, it's not just a technical hiccup – it's a business problem. Downtime means unhappy customers and lost revenue. That's why teams need effective ways to spot issues fast and fix them even faster. This is where monitoring and observability come into play. Monitoring and observability are two key approaches to keeping your systems running smoothly. Monitoring is like your system's alarm bell – it tells you when something's wrong.