Operations | Monitoring | ITSM | DevOps | Cloud


The latest News and Information on Service Reliability Engineering and related technologies.

NIST Incident Response Steps & Template | Blameless

The National Institute of Standards and Technology (NIST) provides the framework to help businesses mitigate cybersecurity risks. The framework also protects networks and data, outlining best practices to inform decisions that save time and money. Creating a cybersecurity strategy that identifies, protects, detects, responds, and helps you recover from cybersecurity incidents is critical in the evolving threat landscape.

Demystifying Digital Operations: A Comprehensive Overview

In today's hyper-connected world, digital operations underpin every successful organization. Yet, with countless tools, processes, and complexities involved, it can be challenging to understand the big picture and optimize performance. This blog aims to demystify digital operations by providing a comprehensive overview. We'll explore key topics, illustrate them with real-world examples, and highlight practical use cases to shed light on this vital aspect of modern business.

The Power of Building a Blameless Culture in IT Operations

In the world of high-scale, high-availability, high-performance web applications, mistakes in IT operations are inevitable. Systems fail, bugs slip through, and outages occur. Your team's approach to responding to these incidents significantly impacts their overall productivity, morale, and effectiveness. Company culture, such as that associated with a blameless culture, is crucial to driving the behaviors that make your business a success.

Introducing Squadcast and ServiceNow Integration For Enhanced Operational Efficiency & Faster Incident Management

We are excited to announce our bidirectional integration between ServiceNow and Squadcast, designed to elevate your Incident Management capabilities. ServiceNow provides a robust platform-as-a-service, delivering advanced automation and process workflow tailored for enterprise environments. Through this integration, you can harness ServiceNow's workflow and ticketing features alongside Squadcast's strong On-Call scheduling and SRE-driven incident response capabilities.

What is Ping Command: A Deep Dive into Network Diagnostics

The Ping command is an essential tool in network diagnostics, crucial for checking connectivity, solving problems, and measuring network performance. In the complex world of digital communication, where connections stretch across long distances and pass through many devices, knowing how to use the Ping command is extremely important. In this detailed exploration, we will examine the Ping command thoroughly, exploring its uses, and highlighting its importance in keeping networks strong and reliable.

Building a Privacy-First AI for Incident Management

At Rootly, we're integrating AI into incident management with a keen eye on privacy. It's not just about tapping into AI's potential; it's about ensuring we respect and protect our customers’ privacy and sensitive data. Here's a quick overview of how we're blending innovation with strong privacy commitments.

Bridging the Gap: Overcoming Communication Challenges Between Helpdesk, SREs, IT Teams, and Database Administrators

One area where communication breakdowns commonly occur is between helpdesk / IT teams / SREs and database administrators (DBAs), especially when troubleshooting application problems associated with databases. Smooth communication between different teams is key to resolving application performance issues efficiently and speedily. However, it is usually inappropriate for helpdesk staff to have access to the database monitoring privileges and tools used by DB administrators.