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The latest News and Information on Service Reliability Engineering and related technologies.

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Incident Management Team: Roles, Structure & Best Practices

Businesses must always be prepared to handle unexpected disruptions. Whether it's a cybersecurity breach, a system outage, or a natural disaster, an efficient Incident Management Team is crucial for minimizing damage and restoring normal operations quickly. This specialized team ensures that incidents are identified, assessed, and resolved in a structured and efficient manner, safeguarding business continuity and customer trust.

OpenTelemetry vs. Datadog: Key Differences Explained

Choosing between OpenTelemetry and Datadog isn't just another tool decision. It's about how you'll monitor your systems, troubleshoot issues, and ultimately keep your services running smoothly. If you've been tasked with figuring out which route to take, you're in the right place. Let's get started!

CloudFront on AWS: Basics & Setup Guide

Some websites load in a snap, while others make you wonder if the internet is broken. The difference? Often, it comes down to how (and where) their content is served. A Content Delivery Network (CDN) helps by storing copies of your content in multiple locations worldwide, so users don’t have to wait for a distant server to respond. If you're on AWS, CloudFront is the built-in way to do this—helping speed things up while also handling security and traffic optimization.

Prometheus Functions: How to Make the Most of Your Metrics

Keeping track of your infrastructure is non-negotiable. Prometheus makes that easier by collecting metrics and alerting you when something’s off. It’s a powerful tool that helps you understand what’s happening under the hood, whether you’re running a small cluster or managing large-scale applications. In this guide, we’ll break down Prometheus functions—what they do, how they work, and why they matter for better observability. Let’s get into it.

Zenduty is joining Xurrent!

We launched Zenduty just two months before the onset of the COVID-19 pandemic with a mission to redefine incident management by providing a robust, reliable, and intelligent platform for IT operations teams, DevOps, and SREs. At a time when businesses were rapidly shifting to remote operations and dealing with unprecedented challenges, the need for a resilient and intelligent incident management platform became more critical than ever.

How to Effectively Monitor Nginx and Prevent Downtime

Nginx is widely known for its high performance and reliability. However, just like any software running in production, it requires continuous monitoring to ensure smooth operation. Issues such as high latency, unexpected crashes, or overwhelming traffic spikes can lead to performance degradation or even complete outages. Therefore, implementing a robust monitoring strategy is crucial to maintaining the health and stability of your Nginx deployment.

Everything You Need to Know About OpenTelemetry Agents

If you’re reading this, chances are you’re already familiar with OpenTelemetry (OTel)—the open-source standard for collecting observability data. But what about OpenTelemetry agents? How do they work, and why do they matter? This guide unpacks everything you need to know about OTel agents—where they fit in your stack, how to set them up, and common pitfalls to watch out for. Let’s get into it.

Getting Started with OpenTelemetry for Browser Monitoring

OpenTelemetry is the go-to open-source standard for observability, but when it comes to tracking frontend performance and user interactions, things get a little tricky. Unlike backend services, browsers introduce challenges like CORS restrictions, asynchronous execution, and limited access to certain telemetry data. This guide covers everything you need to know about using OpenTelemetry in the browser, from setup to best practices, advanced configurations, and real-world debugging techniques.