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Incident Management

The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

checkly

Shorten your MTTR with Checkly Traces

Mar 26, 2025 By Nočnica Mellifera In Checkly
We all know that Checkly is a ‘secret weapon’ for engineering teams who want to shorten their mean time to detection (MTTD). With Checkly, you can know within minutes if your service is unavailable for users, or acting unexpectedly. In this article we’ll talk about how Checkly traces can help you expand on the benefits of Checkly, adding insights that will help you diagnose root causes, and further reduce your mean time to resolution (MTTR) for outages and other incidents.
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squadcast

Incident Management Team: Roles, Structure & Best Practices

Feb 28, 2025 By Vishal Padghan In Squadcast
Businesses must always be prepared to handle unexpected disruptions. Whether it's a cybersecurity breach, a system outage, or a natural disaster, an efficient Incident Management Team is crucial for minimizing damage and restoring normal operations quickly. This specialized team ensures that incidents are identified, assessed, and resolved in a structured and efficient manner, safeguarding business continuity and customer trust.
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onpage

The Importance of Automated Incident Notification for Cybersecurity Teams

Feb 28, 2025 By Judit Sharon In OnPage
In today’s digital landscape, cybersecurity threats are evolving at an unprecedented rate. Organizations must be prepared to detect and respond to incidents swiftly to mitigate potential damage. One of the most critical components of an effective incident response strategy is an automated incident notification system like OnPage. Such systems ensure that on-call cybersecurity teams receive alerts in real-time, enabling them to take immediate action.
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onpage

Emergency notification software

Feb 28, 2025 By Zoe Collins In OnPage
During an emergency, swift delivery of critical information is key to successfully managing a crisis. Unfortunately, when teams don’t employ effective emergency notification software, response times can be significantly delayed. That’s why choosing the best emergency notification system software for your team ultimately ensures that notifications are always delivered promptly to ensure the protection of lives and valuables.
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onpage

Why OnPage Outperforms Epic Secure Chat for Critical Communication

Feb 28, 2025 By Ritika Bramhe In OnPage
Electronic Health Records (EHRs) like Epic are undoubtedly pivotal to modern healthcare. With their intuitive interfaces and deeply integrated clinical decision support systems, Epic has become a cornerstone in patient care. But when it comes to communication, particularly for urgent and critical workflows, Epic Secure Chat often leaves healthcare providers searching for alternatives. At OnPage, we’ve built a platform specifically designed to meet the nuanced demands of healthcare communication.
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APAC Rundeck by PagerDuty Meetup - February 2025

Feb 28, 2025 By PagerDuty In PagerDuty
Join us for an informal 1-hour virtual event where the open-source Rundeck by PagerDuty community comes together to share automation stories and use cases. Whether you're new to Rundeck or looking to elevate your automation game, this meetup is packed with valuable takeaways for everyone! Automating with Rundeck for Smarter Operations Jade Chen, Associate DevOps Engineer at MYOB, shares how Rundeck by PagerDuty is a powerful ally for enhancing team’s efficiency and improving customer service through automation features and remote API calls.
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Demo Roundups! Security Incident Management

Feb 28, 2025 By PagerDuty In PagerDuty
Cyber attacks can harm businesses operations, diminish brand reputation, and decrease revenue making a robust security strategy essential. PagerDuty Operations Cloud leverages the power of AI and automation to respond, automate, and remediate security incidents ensuring cyber resiliency. Host: Mandi Walls (DevOps Advocate @ PagerDuty) Guests: PagerDuty’s Casey Clems (Security Engineer) and Sam Ferguson (Principal Product Manager).
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bigpanda

ITSM vs. ITOM: What are the key differences?

Feb 27, 2025 By Sam Osborn In BigPanda
IT service management (ITSM) and IT operations management (ITOM) both have the mandate to ensure your organization’s IT systems and infrastructure run smoothly and efficiently. These two frameworks are essential for any modern IT environment, but their roles are often confused or misunderstood. Simply put, ITSM focuses on the user-facing side of IT, streamlining services and aligning IT processes with business objectives.
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zenduty

Zenduty is joining Xurrent!

Feb 27, 2025 By Vishwa Krishnakumar In Zenduty
We launched Zenduty just two months before the onset of the COVID-19 pandemic with a mission to redefine incident management by providing a robust, reliable, and intelligent platform for IT operations teams, DevOps, and SREs. At a time when businesses were rapidly shifting to remote operations and dealing with unprecedented challenges, the need for a resilient and intelligent incident management platform became more critical than ever.
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