Sometimes innovation requires ideas unconstrained by traditional structures and removed from day-to-day responsibilities. It was in this spirit that PagerDuty’s People HackWeek–a friendly competition to explore how generative AI might impact the future of HR–was born.

The travel industry is experiencing an unprecedented surge in demand from people seeking adventure and eager to explore new destinations. Given an abundance of choice and the desire to have a personalized experience, customers are turning to tour operators to remove complexity from planning so they can focus on the holiday and not on the process of planning it.

It’s finals week for the US Open, one of the most celebrated sports events in the world. Tennis is my favorite sport to watch as I’m fascinated by the strength, composure and endurance each player displays while standing by themselves on the court, sometimes during incredibly long matches – the current record is 11h05.

A critical partner in your supply chain just went down. An earthquake just hit your main operations hub. Breaking news about your organization just hit social media. Bad news first—there’s always another crisis or existential threat to your organization on the horizon. If you don’t have an established Crisis Response process and team in place, you’re running a high risk of failure.

Data has become the lifeblood of businesses, empowering organizations to make more informed decisions, drive innovation, and gain a competitive edge. McKinsey touts the benefits of adopting data-supported capabilities, referring to the various ways data is utilized to enable and enhance the functioning of an organization.

With the acceleration of cloud and digital transformation initiatives, enterprises are under pressure to adopt more agile, DevOps practices to be responsive to the business. But the increased complexity of digital systems and reliance on digital business only makes the cost of incidents more expensive.

While most of the world knows us for on-call management, we’ve been hard at work expanding the PagerDuty Operations Cloud to other areas like AIOps, Process Automation and Customer Service Operations (CSOps). Underscoring our commitment to redefining digital operations management for our customers, our commitment to R&D and delivering the best products and platform has resulted in PagerDuty being recognized in 12 distinct 2023 Gartner Hype Cycle reports across nine unique categories.

Incidents are a costly burden on businesses. Despite assembling the right people and teams, the manual work, tool setup and prolonged tasks can negatively impact customer experience. The need for adaptable processes to address diverse incident types further complicates the situation. This is where the PagerDuty Operations Cloud steps in. It streamlines and automates all the various manual steps in the incident response process.