Operations management—whether IT, business, sales, marketing, etc.—has four essential main objectives: And in any industry, those objectives are driven by the most important goal, which is to generate revenue for the organization. While every single task or implementation may not directly impact revenue, the outcome of small improvements over time can be substantial. After a Google search for motivational quotes, I stumbled on James Clear’s “power of tiny gains” concept.

We’re excited to announce a new set of updates and enhancements to the PagerDuty Operations Cloud. Recent development and app updates from the product team include Incident Response, PagerDuty® Process Automation, the PagerDuty Mobile App, Integrations, as well as Community & Advocacy Events updates. We continue to help customers further automate to optimize cloud operations and reduce the amount of issues escalated to other teams. Get started now and learn about.

IT operations have always served as the infrastructure’s watchdogs and first responders, but they now do much more. ITOps experts are incorporated into build/run product teams where they will share ownership and accountability with the development team, testers, and system administrators. What change might be the most challenging for an experienced ITOps professional? Production is no longer owned by IT. Today, development and the production environment work together.