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The latest News and Information on IT Service Management, Service Desk and related technologies.

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10 ITSM Best Practices for IT Service Management

IT Service Management (ITSM) is integral to any successful organization. ITSM best practices are necessary for organizations to stay competitive in today's digital environment. ITSM aims to ensure that all IT operations are running smoothly and cost-effectively. We will look at developing an ITSM strategy, ensuring that ITSM is implemented successfully, and how to use it to maximize the value of your IT investments with best practices.


How to keep Windows up to date using Nexthink

Windows updates are important for device health, performance, and security patches. Yet no update happens without issues. Sometimes, Windows fails to update on some devices within your ecosystem. When a windows update does not happen, devices miss critical patches and updates, which can ultimately lead to performance issues down the line. Hence, it’s always recommended to perform a windows update in a timely manner.

Alloy Software

Alloy Software Wins Bronze Stevie Award in 2023 Stevie Awards for Sales & Customer Service

East Hanover, NJ – March 10, 2023 — Alloy Software, a leading provider of IT Service Management and IT Asset Management solutions, announced that it had been presented with a Bronze Stevie® Award in the 17th annual Stevie Awards for Sales & Customer Service.


Boosting supply chain resilience and supplier relations

Supply chain business leaders around the world have been taking a close look at their resilience, agility, and supplier relationships. They’re saddled with a multitude of legacy systems, enterprise resource planning (ERP) systems, supply chain applications, and point solutions. This combination results in a fragmented view of the supply chain and supplier relationships and ultimately leads to delays and elevated operating expenses that are passed on to customers.


Exceptions Happen. Handle Them Quickly.

It’s ironic, but exceptions happen all the time. We all can relate to these in supply chain operations: the crushed package, the barcode damaged to the point it can’t be decoded, the misplaced or abandoned tote. When these errors occur, what happens? The person who discovers it is responsible for reporting it. How long does that take? Who do they report the incident to? Should they address it themselves?


8 Must-have Features of Asset Management Systems Used in Education

Asset Management systems used in education often demand more detail than what’s expected in other environments. However, educational institutions rarely consider IT Asset Management (ITAM) as a priority. There are several reasons of this. For once, they commonly have a small IT team and hardly ever have dedicated resources for Asset Management. In addition, their budget is always limited, so they must spend it wisely to accommodate their most urgent needs.


The Evolution of Security: From Good to Better to Best

Security is a never-ending journey that evolves as you add new products and applications. There’s no such thing as being 100% secure because things constantly move and adjust within your network, emphasizing the need for organizations to stay ahead of possible threats capable of directly and indirectly affecting them.


IT Governance: Definition, Frameworks, and Best Practices

IT governance is the glue that holds the rest of IT Service Management (ITSM) together. It ensures that your organization, its data, and its people are protected. Effective IT governance helps IT to remain in sync with business objectives while reducing risk. In this article, we'll see why it's important for your business, its domains, the different frameworks available, and the roles involved in ensuring IT governance across the company. Let's begin.