ITIL Release Management: The Key Concepts and How to Apply Them
Discover the key principles, best practices, and real-world examples of ITIL release management and how it can improve your business.
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How to De-escalate an Angry Customer: Fight, Flight, or Avoid?
How to keep composed and unflappable and which approach to choose when the communication gets tough.
IT Service Catalog Explained in 5 Minutes
A service catalog is the central hub for IT services—an essential tool for every modern organization. It boosts efficiency, improves collaboration, and ensures faster service delivery. In this short video, see how Alloy Navigator's ready-to-use, role-specific service catalog makes IT services easier to request and deliver—saving time for end-users, IT specialists, and managers alike.
Team Lead vs Manager: Setting the Boundaries
Should I code or run meetings? If I’m not allowed to approve new features, why am I to blame for delayed delivery? If that sounds familiar to you, this piece should be helpful.
Customize Your Self-Service Portal to Reflect Your Brand
A self-service portal is a branded help center where your employees and customers can find solutions, request services, and report issues. Watch this video to see how easy it is to customize your self-service portal with Alloy Navigator—just a few clicks in your browser! Tailor the support portal to reflect your unique brand, add a festive touch for the season, or mix it up—the choice is yours. Key moments.
Alloy Navigator 2024: The Fall Release Goes Live!
Visual ticket boards, AI-powered assistance, a revamped Self-Service Portal, and much more—let’s take a closer look at the highlights of the Fall 2024 release of Alloy Navigator!
AI in ITSM: 3 Artificial Intelligence Applications Vendors Already Use
How has AI shaped ITSM? We analysed 8 leading ITSM vendors to find out how they implemented AI in their solutions.
Ticket Deflection: When Words are Unnecessary
Use these ticket deflection strategies and encourage customers to find solutions to their issues on their own.
Alloy Navigator 2024.2: What's Cooking?
The highly anticipated major update to Alloy Navigator—the ultimate ITSM/ITAM solution—is just around the corner! Let’s take a taste of the exciting new features that are brewing.
Vulnerability Management: Being Vulnerable is Powerful, But Not in IT
What is vulnerability management and how to approach it from the IT asset management point of view.