This whitepaper explores how proactive monitoring Microsoft Teams using the NiCE Active 365 Management Pack for Microsoft System Center Operations Manager enhances collaboration and communication in IT environments. The whitepaper highlights the importance of monitoring critical metrics, such as call quality, user activity, and service performance, to ensure seamless operations. By leveraging advanced monitoring tools, organizations can detect issues in real-time, optimize Teams usage, and improve overall productivity.

Citrix has become a cornerstone of modern IT infrastructures, particularly as organizations adapt to remote and hybrid work models. By providing secure, scalable solutions for delivering virtualized applications and desktops, Citrix enables businesses to centralize their IT operations while ensuring employees can access the resources they need from any location. Key solutions, such as Citrix Virtual Apps and Desktops (VAD) and Citrix Application Delivery Controller (ADC), empower organizations to manage virtualized workloads efficiently, regardless of the underlying hardware or cloud environment.