Mar 16, 2023
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By Alloy Software
East Hanover, NJ – March 10, 2023 — Alloy Software, a leading provider of IT Service Management and IT Asset Management solutions, announced that it had been presented with a Bronze Stevie® Award in the 17th annual Stevie Awards for Sales & Customer Service.
Jan 25, 2023
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By Alloy Software
As the saying goes, a picture is worth a thousand words. This is especially true when describing your problem to IT support. The good news is that Alloy mobile apps can since now handle attachments, including pictures and documents! Technicians and end-users can attach files when submitting issues or collaborating on tickets—in short, in all their daily operations. The new feature enables uploading an existing file from the device library and taking a picture immediately in the app.
Dec 9, 2022
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By Alloy Software
New Jersey, December 9th, 2022 – Alloy Software is proud to announce the new release of its Alloy Navigator ITSM/ITAM suite, including Alloy Navigator Enterprise, Alloy Navigator Express, and Alloy Discovery Enterprise. The December 2022.2 release focuses on usability enhancements. The brand-new features aim to provide more straightforward navigation through the product, add more apps you are already familiar with to integrations, and introduce automated audits for macOS.
Oct 18, 2022
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By Alloy Software
Alloy Software Inc. today unveils a brand-new mobile experience for end-users of its Alloy Navigator ITAM/ITSM suite. The new app offers mobile users the ability to report issues and track their progress, request services from the IT team, search for answers in the knowledge base, reserve equipment for temporary use, and more.
Oct 8, 2022
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By Alloy Software
Alloy Software released a new cumulative update to the Alloy Software ITSM/ITAM platform. This update (2022.1.1) includes quality improvements, improves stability, and resolves a number of issues reported in earlier versions. The update involves Alloy Navigator Enterprise, Alloy Navigator Express, and Alloy Discovery Enterprise.
Apr 29, 2022
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By Alloy Software
New Jersey, April 29th, 2022 – We are happy to share that Alloy Software, a leading provider of IT Service Management and Asset Management solutions, was named the winner of a Gold Stevie® American Business Award in the IT Service Management Solution category, for the second time in a row! The judges praised Alloy Software for its impressive achievements, complimented the refreshed appearance of the new product version, and valued the remarkable good timing of added single sign-on options.
Mar 16, 2022
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By Alloy Software
Alloy Self-Service Assistant is our integration app that provides self-serve access to Alloy Navigator™ ITSM software from Microsoft Teams. Launched in November 2021, the app has quickly become well-liked by customers who employ multi-channel support. We’ve made several changes to the app’s setup to provide it with additional versatility.
Feb 18, 2022
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By Alloy Software
We are delighted to share the immediate availability of the first series of updates to the Alloy Software ITSM/ITAM platform in 2022, including Alloy Navigator Enterprise, Alloy Navigator Express, and Alloy Discovery Enterprise. The maintenance release (2021.2.1) addresses issues reported in previous versions, delivers the latest audit tools, and improves both security and performance.
Feb 4, 2022
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By Alloy Software
Catch up on ever-changing software with the new update of Alloy Audit Tools! Empower your Alloy system to detect the latest operating systems and discover the most recent software. The update brings support for the newest OSes and software, and fixes issues reported in previous versions. Please check out the Release Notes for a complete list of changes and upgrade instructions.
Dec 7, 2021
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By Alloy Software
We are happy to announce the immediate availability of the 2021.2 release of the Alloy Software ITSM/ITAM platform, including Alloy Navigator Enterprise, Alloy Navigator Express, and Alloy Discovery Enterprise.
Mar 12, 2020
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By Alloy Software
Notifications on the go with the new Mobile app, integration with 1,500+ applications, a sleek super-charged Web Portal experience, tools to safeguard your data, redesigned preview panes and more.
Mar 12, 2020
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By Alloy Software
Connect Alloy Navigator with over 2,000 popular apps and bring your IT Service Management to new automation heights as integration takes center stage! Leveraging Zapier, you can now integrate with applications like Chat, Microsoft Teams, SharePoint, Trello, Slack, Twitter, Google Calendar, and much more.
Oct 31, 2019
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By Alloy Software
Alloy Navigator is an all-inclusive IT Service and Asset Management solution that helps users to maximize the efficiency of their IT operations and reduce costs. It covers all primary IT disciplines ranging from Service Desk, Asset and Software Asset Management to major ITIL-driven processes. Alloy Navigator is geared toward small, medium and enterprise businesses who strive to achieve the highest levels of productivity and customer satisfaction.
Jun 8, 2017
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By Alloy Software
Alloy Software is a leading provider of service management, asset management, and network inventory software solutions that help organizations of all sizes automate IT operations. Join us!
Jun 8, 2017
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By Alloy Software
Alloy Navigator is an ITIL-based IT Service Management and IT Asset Management solution designed and built with industry best practices and real-world customers in mind. Centered on a powerful business process automation engine, Alloy Navigator equips you with the tools to streamline and improve the efficiency of IT operations, including Incident and Problem Management, Asset Management, Change Management, Knowledge Management, Organization and Contact Management, and more.
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Alloy Software designs smart, innovative, and powerful IT Management solutions that take organizations to new heights by empowering IT teams to achieve incredible results.
Established in 2002, Alloy Software is a leading provider of Service Desk and Asset Management solutions that help organizations of all sizes automate IT operations and keep services running. Alloy Software has received numerous accolades from industry publications for their solutions and services. Alloy Software serves companies worldwide in an array of industries including financial, healthcare, higher education, technology, public sector, retail, manufacturing and more.
Our mission is to deliver powerful and practical software that meets the demand to help IT professionals manage their critical infrastructure in an easy, coordinated and cost-effective manner.
See how we can help your team succeed!
- All-inclusive ITSM & IT Service Desk platform: Alloy packs amazing power to enhance your ITSM operations, automate routine daily tasks, and resolve issues faster than ever. Smart task-oriented workflows reduce errors and elevate productivity and efficiency of your entire team.
- Comprehensive IT Asset Management: Alloy IT Asset Management helps organizations manage IT assets wisely. It provides the ability to gain complete visibility and control over IT resources, save costs, and promotes better decisions.
- Insightful Network Discovery: Look around and you’ll quickly find our network inventory auditing capabilities are second to none. Gather comprehensive information about your entire organization in a matter of minutes, with no extra software required on your servers or workstations!
- Award-winning Technical Support Team: US-based solution experts break the mold of traditional technical support with dedicated professionals who provide an unparalleled service experience and are only a call away.
Unleash the full power of IT with Alloy Software.