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By Sam Osborn
IT service management (ITSM) and IT operations management (ITOM) both have the mandate to ensure your organization’s IT systems and infrastructure run smoothly and efficiently. These two frameworks are essential for any modern IT environment, but their roles are often confused or misunderstood. Simply put, ITSM focuses on the user-facing side of IT, streamlining services and aligning IT processes with business objectives.
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By Elli Dugger
Machine-generated data has exceeded human scalability, straining L1 Ops and Service Desk team resources. Fragmented data across tools, teams, and silos hinders situational awareness, delaying each action – from detection to remediation, making prevention increasingly unattainable. The latest BigPanda updates enhance ITOps and ITSM team efficiency throughout the incident lifecycle.
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By Sam Osborn
The Digital Operational Resilience Act (DORA) is a European Union (EU) regulation that requires financial institutions to improve their digital operational resilience. DORA creates a uniform regulatory framework across the EU to strengthen the European financial market against cyber risks and IT incidents.
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By Sam Osborn
When your IT team is buried in tickets, struggling with shadow IT, and constantly putting out fires, it can feel frustrating and unsustainable. That’s where IT Service Management (ITSM) comes in. ITSM gives you a plan to deliver reliable IT services while helping teams focus on what matters most: driving business success. It covers everything from handling incidents and requests to improving workflows and providing consistent value. ITSM aligns your IT team with business goals.
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By Adam Blau
Working with ServiceNow’s Configuration Management Database (CMDB) can feel overwhelming. Maybe you’re trying to understand the foundational aspects of the CMDB or looking for ways to integrate it into your IT processes. If you want to get maximum value from your ServiceNow CMDB, you might be asking questions like: This blog will explain the key aspects of ServiceNow CMDB and share practical tips and tools to improve your CMDB experience.
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By Nathan Bao
As enterprises migrate to hybrid cloud environments, they face mounting pressures to manage complexities while cutting costs. Many turn to Managed Service Providers (MSPs) to streamline IT service delivery and drive results faster. For MSPs, this is both an opportunity and a challenge: the surge in hybrid cloud adoption, an explosion of observability tools, and rising operational costs push them to act decisively.
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By BigPanda
Are you facing challenges with incident routing, lengthy resolution times, or inconsistent team communication? If so, the IT Infrastructure Library (ITIL) can help. It’s a proven framework that goes beyond fundamental incident management to improve IT reliability, speed up issue resolution, and enhance overall IT service delivery. ITIL processes can help you save time, resources, and headaches.
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By Sam Osborn
IT Operations teams must detect and address incidents quickly to ensure efficient operations and reliable IT infrastructures. As organizations grow and scale their service offerings, their IT environments inevitably become more complex. Filtering through alerts becomes increasingly challenging due to excessive noise and a lack of end-to-end visibility. As a result, IT operations teams are forced to escalate issues more frequently.
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By Jason Walker
As work environments for entire industries continue to evolve between on-site, remote, and hybrid models, the performance of IT operations (ITOps) teams is more critical than ever. If you need proof, just remember the global impact of the CloudStrike outage. Operations teams must monitor, triage, communicate, and manage incidents 24×7 across all services. SaaS, legacy on-premises, and homegrown tools and systems are all stretching to meet business demand. Customer expectations are ever-increasing.
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By Sam Osborn
In a recent webinar, BigPanda CEO Assaf Resnick noted that for the last 15 years, CIOs staked their reputations on how effectively they could move their enterprises to the cloud. Assaf predicts CIOs will focus on integrating generative AI into their enterprises over the next 10 years to deliver tangible business value. IT operations (ITOps) and IT service management (ITSM) offer significant opportunities to incorporate AI to enhance and accelerate their processes.
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By BigPanda
Cam Stone, Director of Professional Services at BigPanda discusses how BigPanda improves the utility of ServiceNow. BigPanda automatically synchronizes incident data and allows teams to access critical contextual information to triage and investigate incidents faster directly within ServiceNow. For more insights, check out the full webinar on How Sony expanded AIOps insights to Incident Management teams.
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By BigPanda
Ben Narramore, Director of Global Operations and Service Management at Playstation, describes the impacts of adopting BigPanda AIOps on Sony’s operations, processes, and workflows. To learn more, watch the full webinar on How Sony expanded AIOps insights to Incident Management teams.
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By BigPanda
BigPanda Advanced Insight accelerates triage by giving NOC and Incident Management teams an automated, clear understanding of what’s happening within an incident and why. Whether in BigPanda or ServiceNow, teams gain real-time insights into impact, priority, and assignment.
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By BigPanda
Meet BigPanda Biggy AI, the interactive AI that’s purpose-built for incident responders. Powered by BigPanda’s AI-powered ITOps and incident management platform, Biggy streamlines troubleshooting for incident management by aggregating data such as observability tools, service history, informal and institutional knowledge, and more.
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By BigPanda
The New York Stock Exchange relies on AIOps to extract crucial incident insights, allowing IT teams to focus on innovation instead of manually investigating alert data. Chuck Adkins, CIO, shares how an AIOps tool helps the NYSE save time and resolve problems instead of searching through alerts to find them.
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By BigPanda
Use a powerful AI/ML-driven alert correlation engine to group related alerts into meaningful, actionable incidents in real time. BigPanda provides default correlation patterns and gives you the option to tailor patterns to your organization. #aiops #itoperations #incidentmanagement.
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By BigPanda
BigPanda transforms millions of events into a small number of actionable alerts, no matter where they originate, on a first pane of glass. Watch this video to learn more.
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By BigPanda
What will 2023 hold for ITOps? As we look back to 2022, its stellar growth for many companies and positive hiring trends, we hope that 2023 is even more successful for those involved in ITOps. In this episode, we take a deep dive into #predictions for 2023 and the future of #ITOps.#aiops #ITOps #podcast
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By BigPanda
Even the best teams can encounter outages. Sometimes there's environmental anomalies in the data center or a component failure that leads to unplanned downtime. In this episode, we explore how IT teams can limit the impact of outages to business operations and resolve them when they arise.#itops #aiops #podcast
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By BigPanda
Autonomous operations based on AI lets IT operations teams quickly identify the root cause of incidents in today's hybrid computing environments. Learn how to evaluate AIOps solutions and pick the one that best meets the needs of your organization.
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By BigPanda
Stretched thin and relying on legacy IT Ops tools, IT Ops, NOC and DevOps teams are unable to effectively support today's highly complex, dynamic IT stack. This is causing a rising tide of outages, poor app performance and service disruptions. What's the answer? AI and ML-driven IT Ops automation.
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By BigPanda
Grounded in the latest market research, this new report, The Modern NOC: IT Ops Predictions for 2018, features 9 key predictions for our industry. Whether you are an executive, manager or engineer, this report examines issues and trends that affect the enterprise at all levels.
- February 2025 (9)
- January 2025 (9)
- December 2024 (4)
- November 2024 (6)
- October 2024 (11)
- September 2024 (9)
- August 2024 (8)
- July 2024 (10)
- June 2024 (7)
- May 2024 (5)
- April 2024 (5)
- March 2024 (8)
- February 2024 (4)
- January 2024 (8)
- December 2023 (11)
- November 2023 (11)
- October 2023 (9)
- September 2023 (2)
- August 2023 (3)
- July 2023 (4)
- June 2023 (3)
- May 2023 (3)
- April 2023 (5)
- March 2023 (11)
- February 2023 (8)
- January 2023 (6)
- December 2022 (5)
- November 2022 (2)
- October 2022 (6)
- September 2022 (10)
- August 2022 (14)
- July 2022 (1)
- June 2022 (6)
- May 2022 (4)
- April 2022 (4)
- March 2022 (5)
- January 2022 (1)
- December 2021 (2)
- November 2021 (5)
- September 2021 (1)
- July 2021 (2)
- June 2021 (3)
- May 2021 (4)
- April 2021 (2)
- March 2021 (8)
- February 2021 (5)
- January 2021 (1)
- December 2020 (15)
- November 2020 (4)
- October 2020 (5)
- September 2020 (2)
- August 2020 (1)
- July 2020 (2)
- June 2020 (5)
- May 2020 (3)
- April 2020 (4)
- March 2020 (2)
- February 2020 (3)
- January 2020 (1)
- December 2019 (3)
- November 2019 (2)
- October 2019 (7)
- September 2019 (4)
- August 2019 (4)
- July 2019 (4)
- June 2019 (3)
- May 2019 (7)
- April 2019 (5)
- March 2019 (3)
- February 2019 (3)
- January 2019 (2)
- December 2018 (2)
- November 2018 (5)
- October 2018 (6)
- September 2018 (1)
- August 2018 (1)
- July 2018 (2)
- June 2018 (1)
- May 2018 (2)
- March 2018 (1)
- November 2017 (2)
- September 2017 (1)
- April 2017 (1)
BigPanda Autonomous Operations platform helps IT Ops, NOC and DevOps teams detect, investigate, and resolve IT incidents faster and more easily than ever before.
Powered by Open Box Machine Learning, BigPanda correlates IT noise into insights, automates incident management, and unifies fragmented IT operations. Customers such as Intel, TiVO, Turner Broadcasting and Workday rely on BigPanda to reduce their operating costs, improve service availability and performance, and de-risk and accelerate their digital transformation initiatives. Founded in 2012, BigPanda is backed by top-tier investors including Sequoia Capital, Mayfield, and Battery Ventures.
The intelligent automation your IT Ops team always wanted:
- Correlate: BigPanda's Autonomous Operations platform intelligently correlates alerts from all your monitoring, topology, change and other tools into a handful of context-rich incidents. This lets your ops teams quickly and easily focus on what matters the most to your customers and your business.
- Automate: BigPanda's Autonomous Operations platform intelligently automates responses to your IT incidents across their lifecycle. This lets your ops teams handle more incidents faster and more effectively than ever before.
- Streamline: BigPanda's Autonomous Operations platform intelligently streamlines workflows across your Level 1, 2 and 3 team members, and across your ticketing, service desk and collaboration tools. This lets your ops team rapidly resolve incidents, before they affect your customers and your business.
Autonomous Digital Operations. Intelligent Automation for IT Incident Management.