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By Natalí Valle
Curious about ServiceNow and Spiceworks? Let's put these two popular IT service management platforms side by side. While they take distinctly different approaches - from their target users to their feature sets - seeing them compared makes it easier to understand where each one shines. More organizations are taking time to evaluate their ITSM options carefully, and for good reason. The right platform can transform how teams manage IT services, assets, and support.
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By Natalí Valle
Selecting the right ITSM platform can significantly impact your organization's service delivery, efficiency, and customer satisfaction. Two popular options are Jira Service Management and Spiceworks, each with its unique features and limitations. This article will guide you through a side-by-side comparison of these tools, focusing on their strengths, challenges, and what makes them suitable for different business needs.
Including Incident Management software in your IT Service Management (ITSM) strategy has become critical for maintaining the seamless operation of business IT systems. In this article, we’ll delve into the indispensable role Incident Management solutions play in today’s technology-driven workspaces.
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By Melisa Wrobel
Agent vs agentless IT Asset Management (ITAM) is one of many debates that every IT professional needs to understand before choosing an IT Asset Management solution. Why? Because managing your IT assets is critical for better decision-making, operational efficiency, and cost optimization. So, where does this debate begin? What exactly is agent-based ITAM and agentless-based ITAM? And more importantly, what should we expect from each one?
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By Ignacio Graglia
The manufacturing industry is constantly evolving, and staying competitive demands seamless integration of technology into every facet of production. Yes, this includes automation and artificial intelligence, but let’s not forget good old-fashioned IT support. So, what does IT support for manufacturing really look like? Is it a nice-to-have or an absolute necessity? And most importantly, should you build your own IT support team or rely on outsourcing?
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By Ignacio Graglia
The construction industry has traditionally been slow to adopt new technologies, but that’s rapidly changing. Today, IT support for construction plays a critical role in streamlining operations, improving efficiency, and tackling the complexities of modern projects. In fact, a recent study by Briq highlights how adopting IT systems and digital tools is reshaping the industry, giving companies the tools to boost performance and stay competitive in an ever-evolving market.
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By Ignacio Graglia
IT support for financial services is key. But are organizations in this industry outsourcing IT, or are they building their own IT support teams? According to Statista, the financial services sector leads the pack in IT outsourcing. The report highlights that the BFSI (Banking, Financial Services, and Insurance) industry accounts for 30% of the global IT outsourcing market revenue—the highest percentage among all industries.
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By Ignacio Graglia
When it comes to tracking expenses, most organizations have a solid grasp on their budgets. But when it comes to IT support costs? Things can get a little... blurry. Why? Because IT support involves many moving parts. From downtime and cybersecurity risks to overlapping subscriptions and cloud services, the costs can pile up in unexpected ways. And here’s the kicker: the cost of poor IT support can be even worse—leading to disruptions, vulnerabilities, and spiraling inefficiencies.
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By Ignacio Graglia
What happened in 2024? How did the IT Service Management trends evolve? And what does the future hold for ITSM? These are the questions we tackled in the latest episode of Ticket Volume - IT Podcast. We brought back three industry powerhouses—Rob England, Claire Agutter, and Mark Smalley—who joined us last year to predict the future of IT Service Management (ITSM).
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By Ignacio Graglia
Internet of Things (IOT) technology has become an integral part of our lives, powering everything from smart homes to advanced business operations. With 18 billion connected IoT devices projected by the end of 2024, its importance is undeniable. But while IoT opens doors to innovation, replacing these devices can be expensive. That’s where IoT Update Management comes into play—ensuring your devices stay secure, functional, and cost-effective over time.
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By InvGate
InvGate Asset Management lets you create, discover, track, and manage your IT asset inventory. You can also automate tasks, manage your financials, build a CMDB, be ready for audits, and more. And, of course, you can link InvGate Service Management tickets to assets for a complete support workflow, aligned with best ITAM and ITSM practices.
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By InvGate
Are you ready for Cherwell's EoL? What are your next steps? Discover how our solution can be the perfect alternative and a significant upgrade for your IT Service Management needs. Stay informed and upgrade your IT services with our expert guidance!
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By InvGate
This video covers everything from the basics of data normalization to its benefits, implementation steps, and best practices. Learn how data normalization can enhance your IT Asset Management (ITAM) and improve overall data quality.
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By InvGate
Configuration Management is the backbone of IT Service Management, providing a clear and reliable map of your IT landscape. It ensures that assets required to deliver services are controlled and that accurate information about them is available when needed. In ITIL 4, it's a crucial part of the Service Management Practice section within the Service Value System.
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By InvGate
Join us in a quick chat with Pablo Vergner, VP of Product at InvGate. We discuss how we're using AI to make our products more efficient and natural language processing to create a more conversational experience for our customers.
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By InvGate
Behind the scenes at InvGate: How we build outstanding ITSM and ITAM solutions Join our team as we explore the philosophy, challenges, and innovations that drive InvGate's approach to IT Asset Management (ITAM), IT Service Management (ITSM) and Enterprise Service Management (ESM). In this exclusive conversation, our experts discuss: How we build solutions for different user types The key challenges in implementing Service Management tools Strategies for continuous innovation and customer success Balancing complexity with user-friendly design.
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By InvGate
Dive into the world of Service Level Management (SLM) with our concise guide! Learn about the benefits and challenges of SLM, and get practical tips on implementing a Service Level Management process.
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By InvGate
Are you prepared for the end of support for Windows 10 and Microsoft Office 2016-2019? You know the risks associated with continued use of unsupported software. We have a solution to spot all your licenses and take action fast.
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By InvGate
Learn about the benefits and types of Incident Management. Discover how to build an effective process and follow best practices to ensure your organization is prepared for any incident.
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From SME to large enterprises, InvGate improves IT support efficiency and customer experience with an integrated Service and Asset Management platform.
InvGate Insight, InvGate Manage, and InvGate Service are complementary IT management offerings designed to simplify and make life at work easier. Whether you need to offer IT support, to manage IT services, to manage IT assets, or all three, InvGate is here to help.
It’s our mission to help our customers help their customers, through solutions designed to optimize service delivery and support across all areas of business. Our technology is driven by customer needs – where ITSM and ITAM best practices meet these needs in a practical and affordable way.
Our Products:
- InvGate Service Desk: Improve IT operations through workflow, automation, knowledge management, self-service, and advanced analytics capabilities.
- InvGate Insight: Bring together asset data and information from across all of your organization´s technology domains.
- InvGate Assets: Track and manage all IT hardware and software assets in a centralized and automated way.
Your Gateway For Better IT.