Dive into the world of Service Level Management (SLM) with our concise guide!

Learn about the benefits and challenges of SLM, and get practical tips on implementing a Service Level Management process

Key moments:
00:00:00 Introduction
00:00:15 What is Service Level Management?
00:00:41 ITIL 4 and Service Level Management
00:01:08 SLM vs. Service Request Management
00:01:20 Benefits of Service Level Management
00:02:43 Challenges of SLM
00:03:58 Implementing a Service Level Management Process
00:05:08 Conclusion

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