Join @JoeyDeVilla as he explores retrieval augmented generation (RAG). Learn how this AI technique combines machine learning models with external information retrieval to enhance accuracy. Using a Jupyter notebook and Star Wars characters, Joey explains RAG's principles and demonstrates live coding examples with LangChain and OpenAI. Get hands-on insights into solving hallucinations and outdated information issues with RAG.

Shadowing experienced responders is one of the most effective ways for folks who are new to on-call to gain the confidence and knowledge to handle incidents independently. Traditionally, shadow rotations are cumbersome to set up, involving duplicating and editing an existing schedule. For Rootly On-Call users, setting up shadow rotations couldn’t be easier with our new native Shadowing feature. Here are a few highlights.

A great 3 minute video that demonstrates Resolve's capability to integrate with ServiceNow and incorporate Guided Procedures (interactive knowledge articles, blended with automation).

A great 3 minute video that demonstrates the Resolve Actions platform capability to integrate with ServiceNow and incorporate Guided Procedures (interactive knowledge articles, blended with automation).

Welcome to the AI research bites. This series of short and informative talks showcases cutting-edge research work from ServiceNow AI Research team. The AI Research Bites are open to all, especially those interested in keeping up with the fast-paced AI research community.

The New York Stock Exchange relies on AIOps to extract crucial incident insights, allowing IT teams to focus on innovation instead of manually investigating alert data. Chuck Adkins, CIO, shares how an AIOps tool helps the NYSE save time and resolve problems instead of searching through alerts to find them.

@hyperviewhq CEO explains why customers refer to Hyperview as the '@tesla of the DCIM software. It's sold direct to customers, pricing is fully transparent, and artificial intelligence is built into the foundation of the platform.

Don’t make your customers miserable… combine the precision of search with the intelligence of AI to empower your customers to self-serve through frictionless experiences.

NOBODY PANIC! The Elastic AI assistant’s got you! Transform problem identification and resolution, and eliminate manual data chasing across silos with an interactive assistant that delivers context-aware information for SREs. Additional Resources.

Improving reliability might seem daunting, but you'd be surprised how much impact you can have with a relatively light lift. "Reliability doesn't need to be everybody stopped the world for a month, kind of a tech debt thing. If we spent 20 minutes a week, we could actually save ourselves a ton of time over the course of the year. The business needs to be efficient and agile, but it's important that the reliability is there. And so we really need people to be able to react quickly, adapt, and do a little bit along the way.