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Sep 28, 2023   |  By Brent Hunter
Technological advancements in telecommunications are keeping everyone on their toes, as communication service providers (CSPs) obsess over the next big thing to roll out and change the way the world communicates, stays informed, manages its daily lives, and more.
Sep 26, 2023   |  By Joanna Smartwood
Artificial intelligence (AI) won’t fade anytime soon, and since Generative AI (genAI) joined the party in Nov. 2022, innovative business strategies will only get louder. The not-so-fun part of AI and genAI’s growth shows up when businesses resist change and the adoption of emerging technologies. But the truth is – business leaders must step up.
Sep 22, 2023   |  By Joanna Smartwood
There’s a profound shift happening today that is taking businesses in a fresh, new direction. Outcomes are at the forefront of IT leaders’ minds, and they’re rightfully becoming a core business accelerator. It’s clear that employee and customer experiences are critical for growing businesses. The trend stems from a shift in priorities.
Sep 20, 2023   |  By Brinda Sreedhar
Daunting. It’s one of the first words that comes to mind for IT and business leaders tackling the challenges of 2023 and looking to future-proof their organizations. IT operations (ITOps) departments are working to balance priorities during a time of growing uncertainty and pressure. ITOps is the team that keeps the lights on, and today, it must do so with enough speed to meet business demands.
Sep 14, 2023   |  By Brinda Sreedhar
The life of an L1 engineer … receiving all the tickets, providing all the IT services, and interacting with all the stakeholders. Tickets, like requests for access to an application or system, account unlocks, onboarding and offboarding employees, and more are here to stay.
Sep 12, 2023   |  By Joanna Smartwood
A leading provider of advanced network communications and technology solutions for consumers, small businesses, enterprise organizations, and carrier partners across the U.S. wanted to become more powerful, using automation, as to better understand the customer impact of bad weather and proactively improve their customer experience.
Sep 7, 2023   |  By Ari Stowe
All business eyes seem to be focused on the current challenges of an unsteady economic environment, and organizational leaders are working to figure out the best plan to overcome them. Leaders have their own collection of key initiatives as no two companies are the same. Most commonly; however, they want to double capacity and productivity, cut costs, enhance customer experiences, and future-proof their organizations.
Sep 5, 2023   |  By Derek Pascarella
President Casey Murray of the Southwest Airlines Pilot Association in February 2023 made it very clear that the airline’s outdated technology had failed miserably during the winter storm of 2022. And that the IT and “infrastructure from the 1990s” allowed the wild weather to destroy travel plans for thousands of Southwest passengers, keeping them from spending the holidays with family, friends, and loved ones.
Aug 31, 2023   |  By Joanna Smartwood
Are business outcomes, with the potential to make or break an organization’s future, becoming more important than they’ve ever been before? It sure seems that way. Embarking on the journey of business growth despite a treacherous path of challenges, all departments are biting at the bit for stability, solid strategies, and a reliable plan for what’s ahead.
Aug 29, 2023   |  By Joanna Smartwood
The more people realize the many ways automation makes their jobs easier, the more they want to apply it – and not just in IT, but across business departments and for multiple processes. By 2025, Gartner predicts: IT individuals have been taking advantage of automation for at least 10 years, but as the stats show, organizations as a whole are gravitating toward the value automation can bring.
Jun 22, 2023   |  By Resolve
Discover how Resolve's customers are using Resolve Actions PRO to completely automate the request for service checks when delivering new network services to their clients. Request for Service Checks are typically performed by the Telco or Communication Service Provider AFTER their network configuration team have provisioned the requested network circuit, but BEFORE it is released to the paying business or client.
Jun 9, 2023   |  By Resolve
According to a recent Gartner report, less than 35% of enterprise network activities are automated today. Manual network management can negatively affect the business, creating bottlenecks in provisioning and incident resolution, resulting in poor service delivery to lines of businesses, and reduced uptime. Watch Resolve's Brinda Sreedhar and Brent Hunter as they demonstrate how teams can leverage network automation to automate common use cases such as network management, optimization, and security. Automation can standardize processes and allow network operations teams to operate faster.
May 27, 2023   |  By Resolve
This video introduces you to Resolve's Gateway Builder so you can integrate with any 3rd-party tool or service to poll for new alerts, events, tickets, etc. These new events can then trigger your specific automations using Resolve's Resolution Routing feature.
Apr 7, 2023   |  By Resolve
No organization is immune to outages, unplanned interruptions, or quality reduction of normal service. But having a streamlined response plan can ensure these situations are dealt with more effectively to restore normalcy. In a world where increasingly IT efficiency is being measured by mean time to resolutions, triaging and remediating IT incidents as soon as they occur can directly impact the business in a positive way.
Mar 31, 2023   |  By Resolve
No organization is immune to outages, unplanned interruptions, or quality reduction of normal service. But having a streamlined response plan can ensure these situations are dealt with more effectively to restore normalcy. In a world where IT efficiency is being measured by mean time to resolution, triaging and remediating alarms can directly impact the business in a positive way.
Mar 30, 2023   |  By Resolve
There is no doubt that automation done right and applied to the right use cases can be a game changer. It can bring in efficiencies, streamline IT processes, and allow for greater visibility and governance. In this LinkedIn live, The 7 IT Automations for Highly Effective Organizations - Resource Provisioning, we explore one real world use case with our own internal subject matter experts (SMEs). Whether you are in IT operations, a network professional, or in the ITSM arm of your organization, learn how you can automate with Resolve.
Mar 8, 2023   |  By Resolve
What areas of IT automation should companies focus on in 2023? In this video, Arun Baid, Senior Advisor at McKinsey & Company, explains the key areas of focus that IT organizations should focus on during their automation journey in 2023.
Mar 8, 2023   |  By Resolve
What are the top barriers to implementing IT automation? In this video, Arun Baid, Senior Advisor at McKinsey & Company, illustrates the top 3 barriers for most organizations when implementing automation in IT.
Feb 23, 2023   |  By Resolve
In today’s digital world, we have logins for most everything that needs to be done online. With so many passwords to remember, its easy to end up in a situation where passwords are forgotten. Most organizations report Password Reset is one of the top requests that come into their service desk. According to Forrester large US-based organizations allocate ~1 million annually for password reset related support cost. Getting locked out also has a siginificant loss in productivity.
Jul 16, 2021   |  By Resolve
By initiating a digital transformation that reaches far beyond adopting new technology, an organization can undergo a profound metamorphosis that not only dramatically changes its form and appearance, but leaves it far better positioned to compete in the 21st century.
Mar 26, 2021   |  By Resolve
Network operations have evolved radically in the wake of digital transformation - and the increasing infrastructure complexity that accompanied it. As NetOps teams roll out and support next-generation technologies, they face a myriad of challenges and changes in their daily operations. Every network team is under unprecedented pressure to safeguard business continuity, network security, and quality of service at all costs. Reliable and high-performing connectivity has truly never been more important, making the role of the NOC more critical than ever before.
Mar 6, 2021   |  By Resolve
The role of IT teams continues to expand and evolve as digital transformation accelerates. Technologies such as cloud, virtualization, edge computing, microservices, and containers have now entered a phase of mass adoption and are being implemented at unprecedented rates while staffing has remained flat for most IT teams. Overburdened IT organizations are struggling to keep up with the scale of their infrastructure and the diversity of the technologies they support.
Feb 19, 2021   |  By Resolve
The CMDB has been around for decades, creating heartache and misery for the IT people tasked with maintaining it. Originally implemented to help track and manage ever-changing IT assets, more often than not, the CMDB is outdated the moment the last keystrokes are made. This eBook explores the checkered past of the CMDB and how AIOps and IT automation tools are helping it overcome its bad reputation to usher in a new era where the CMDB can finally deliver on its long-awaited promise.
Sep 1, 2020   |  By Resolve
2020 has presented many unexpected challenges. As we adjust to new ways of working and living, IT teams have felt the changes more acutely than most. Global organizations have seen their business processes turned upside down with tectonic shifts towards digital channels.
Mar 9, 2020   |  By Resolve
IT Service Management (ITSM) platforms drive increasing value over time by identifying, tracking, and reporting IT incidents. However, incident resolution needs are not fully addressed by an ITSM. Optimizing incident management is an important step to explore as validating, diagnosing, and resolving incidents today are often manual, time consuming, and can have dire consequences.
Mar 9, 2020   |  By Resolve
Artificial Intelligence for IT Operations, or AIOps, is very much in its infancy, and most IT Operations pros are still trying to figure out what it means. That's not to mention thinking about where to even start. Each chapter in this eBook provides a deeper understanding of AIOps with actionable steps to help you get started on the path to revolutionizing your IT Operations.
Mar 1, 2020   |  By Resolve
60% of organizations say incidents and outages cause IT team disruption and distraction*. While ServiceNow helps IT organize and manage incidents, Resolve seamlessly integrates ticket data from ServiceNow and accelerates incident resolution with automation.
Mar 1, 2020   |  By Resolve
Today's Security Operations Centers are inherently at risk. Plagued with skill shortages and increasing incident volume, CISOs need to counteract widespread threats-like phishing, exfiltration, ransomware and lost devices-fast. A unified Security Incident Response Platform helps expedite your response by optimizing processes and empowering your security team.
Feb 1, 2020   |  By Resolve
We hear a variety of reasons why security agents don't believe automation technology will work for them. Maybe they heard something from a peer or another technology vendor. Simply put, some of what you have heard, is an Automation Myth.

Resolve helps IT teams achieve agile, autonomous operations with an industry-leading, enterprise automation and AIOps platform. By combining insights from artificial intelligence with powerful, cross-domain automation, Resolve handles a wide array of IT operations – from dependency mapping, event correlation, and predictive analytics to intelligently automating actions based on those findings. Resolve leverages machine learning to analyze large volumes of systems data, producing a comprehensive view of infrastructure health. The platform identifies existing or potential performance issues, spots anomalies, and pinpoints the root cause of problems. Leveraging AI-driven insights, Resolve even predicts future issues and automates proactive fixes before issues impact the business.

Resolve also provides robust automation capabilities, enabling customers to automate things they never thought possible — ranging from simple tasks to highly complex, multi-step processes that involve multiple tech stacks, environments, and integrated systems. With thousands of prebuilt automations for everyday tasks and processes, Resolve makes it easy for organizations to get started quickly and then scale automation seamlessly. A drag-and-drop designer also enables new automations to be built with little to no code.

Purpose-built to address challenges posed by increasing IT complexity, Resolve enables organizations to maximize operational efficiency, reduce costs, quickly troubleshoot and fix problems, and accelerate service delivery. See why the Fortune 1000, leading MSPs, and the largest telcos on the planet trust Resolve to power more than a million automations every day. Learn more at or follow us on Twitter @ResolveSystems.