Sep 27, 2023
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By Vijay Kotu
The business challenges organizations face today are enormous: increased efficiency, lower costs, supply chain resilience, revenue growth, talent retention, and digital fragmentation. A modern enterprise needs an adaptable operating model to support its business goals. This requires a range of data, analytical, and AI capabilities to reach the desired business outcomes—from simple to cutting edge.
Sep 26, 2023
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By Scott Fuller
I’m excited to announce that ServiceNow has acquired the ToolBox OH&S technology assets of Enable Professional Services, a ServiceNow Elite Partner and Fujitsu company based in Australia. ToolBox OH&S technology—native to the Now Platform—will help accelerate and scale existing health and safety solutions that enhance safety management practices and streamline incident prevention and response processes for both direct and indirect employees.
Sep 25, 2023
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By Sumeet Mathur
Generative AI has shaken up the business and tech world, but the best tech relies on world-class talent to address the fundamental problems that haven’t been solved yet. At ServiceNow, we know the most constructive and value-creating strategies for generative AI are grounded in embedding human experience and expertise into the core capabilities.
Sep 21, 2023
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By Nick Borgwardt
As the emerging technologies team within ServiceNow digital transformation (DT), we’re always searching for new technology that can solve complex problems. When we saw how generative AI capabilities could deliver rich experiences and unlock the potential of our technology, people, and processes across the organization, we immediately pivoted to embrace it.
Sep 20, 2023
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By ServiceNow Blog
There’s no doubt that generative AI and the productivity it promises have captured the world’s imagination. We’ve talked about applying AI to just about everything—from those soul-crushing tasks we never want to do again to dreams within our grasp for the first time. Goldman Sachs estimates that generative AI could add nearly $7 trillion to global gross domestic product (GDP) in the next decade.
Sep 20, 2023
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By Jon Sigler
There’s never been a more exciting time for digital transformation. While ServiceNow has long realized the power of AI on the Now Platform®, the newest generative AI (GenAI) technologies are creating incredible possibilities for automation and productivity in the enterprise. To help our customers capitalize on these opportunities, I’m thrilled to announce the Now Platform Vancouver release, available today.
Sep 12, 2023
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By Rob Palmer
In my conversations with the ServiceNow partner community, there’s one thing I’m consistently asked: How do we work with you to adapt to the rapid speed of innovation and change? My answer is simple: To truly innovate, you have to understand the trends behind the innovation. ServiceNow recently collaborated with Harbor Research to scan the global marketplace.
Sep 12, 2023
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By Daniel Spoonhower
In collaboration with F5, ServiceNow® Cloud Observability is pleased to announce the availability of the OpenTelemetry Arrow Project. This co-donated and co-developed project gives organizations greater control over the data extracted from their cloud applications—as well as a path forward to improve the return on investment (ROI) of that data.
Sep 11, 2023
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By Aps Chikhalikar
IT service providers have historically thought in terms of “technology first,” but that’s changing. More and more of the top technology service providers in Asia-Pacific (APAC) are adopting a customer-centric and industry-oriented approach to how they devise, deliver, and diversify their solutions. That shift in thinking might seem unremarkable. After all, isn’t everyone talking about customer centricity these days?
Sep 7, 2023
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By Laura LeBleu
Generative AI (GenAI) is on track to be the most powerful technology of our time. As such, it’s created quite a buzz. “Generative AI has awakened people's imagination for AI,” explains ServiceNow Chief Information Officer Chris Bedi. “AI has been around for a long time. People use machine learning models, but they couldn't feel and touch it like generative AI.
Sep 22, 2023
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By ServiceNow
Seems like everyone’s talking about AI right now. But where do you even start? The ServiceNow platform brings intelligence into every corner of your business. So every person, every system, every process — everything — works better. LEARN MORE: servicenow.com/genai.
Aug 17, 2023
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By ServiceNow
Reduce manual work for agents, with overviews and insights to help them start work fast, deflect cases, empower people, and deliver engaging experiences with natural human language, generate content automatically, including intelligent search results, work notes, and knowledge base articles, and boost developer productivity with intelligent recommendations for code..
Jun 29, 2023
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By ServiceNow
Discover how to transform the way you manage your vendors with a third-party risk management product that is flexible enough to manage any third party and meet your needs as you evolve and grow.
May 30, 2023
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By ServiceNow
As a business leader, you are facing pressure to deliver faster with greater agility, efficiency, and resilience. The Utah release helps you achieve operational excellence with these new capabilities: Join this session to learn about key innovations within Strategic Portfolio Management, Enterprise Asset Management, Risk and Compliance, and Environmental, Social and Governance products.
Mar 22, 2023
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By ServiceNow
Utah is built to help organizations future-proof their businesses and drive outcomes faster in the face of continued economic uncertainty. The latest version of the intelligent, end-to-end platform for digital transformation includes AI-powered process mining with robotic process automation (RPA) capabilities, additional search enhancements, expanded Workforce Optimization, and Health and Safety Incident Management, all designed to help increase automation, simplify experiences, and offer greater organizational agility.
Jan 18, 2023
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By ServiceNow
Today, ServiceNow offers IT Service Management, IT Operations Management, HR Service Delivery, Customer Service Management, low-code and hyperautomation, and a whole lot more!
Jan 17, 2023
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By ServiceNow
The Now Platform makes it so easy to create low-code, no-code applications, that even our own employees can’t keep themselves away from it. In this video, hear directly from our Citizen Developers about how they’ve impacted their communities.
Aug 1, 2022
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By ServiceNow
Thank you for watching this short video where we present Azimuth, an easy-to-use open-source tool that helps AI practitioners analyze AI models and datasets to check for errors in text classification. In this video, we walk you through a high-level overview of using Azimuth. The description below provides a summary of what is covered in the video.
Jul 6, 2022
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By ServiceNow
See how ServiceNow GRC transforms manual, siloed, and unfamiliar processes into an automated, actionable, and integrated risk program.
Jun 16, 2022
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By ServiceNow
Introducing AZIMUTH, an open-source software project from ServiceNow. Azimuth is an open-source software application that helps AI practitioners better understand their dataset and model predictions by performing thorough dataset and error analyses. The application leverages different tools, including robustness tests, semantic similarity analysis, and saliency maps, unified by concepts such as smart tags and proposed actions.
Sep 1, 2018
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By ServiceNow
Learn how today's CIOs deliver strategic IT while reducing costs, increasing agility and ensuring resources are deployed effectively.
Jul 1, 2018
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By ServiceNow
On average, it takes nine months to detect and contain a data breach. Discover the seven security operations capabilities you need to decrease that time and reduce your risk of exposure.
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ServiceNow is a leading provider of cloud-based services that automate enterprise IT operations. Our service includes a suite of applications built on our proprietary platform that automates workflow and provides integration between related business processes.
Everyone deserves great experiences at work. Now routine tasks happen in a snap, and complex projects flow smoothly. With the Now Platform, anyone can work effortlessly across teams, silos, and systems. When people work better, business works better.
Say goodbye to silos: The Now Platform is a ready‑built foundation that transforms how your business operates. Because life at work is better when user experiences are intuitive and tasks are automated. And work moves faster when you can orchestrate across departments and IT applications with powerful workflows.
Work better: Whether you’re in IT, Security, HR or Customer Service—or just want to build your own custom applications—you can deliver great experiences to transform how work gets done.
ServiceNow makes work, work better for people.