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The Complete Guide to AIOps

AIOps, which stands for Artificial Intelligence for IT Operations, is here to stay. The truth is that leveraging artificial intelligence (AI) for ITOps offers a range of benefits that can significantly improve the efficiency, reliability, and performance of IT operations. So keep on reading as we explore AIOps software potential. From automating routine tasks to predicting future issues and enhancing decision-making, as well as practical scenarios as strategies for its implementation.

InvGate Insight Discovery Now Supports Agentless Discovery for Windows Devices

Coming to enhance the tool's network scanning capabilities, we are ready to announce that InvGate Insight supports agentless discovery for Windows devices! This means that, as from now, you can gather comprehensive information from windows devices without the need for them to have an agent installed. All you have to do to get it running is to configure the WMI protocol on your Windows devices so that InvGate Discovery is enabled to have remote access to it.

InvGate Insight And Microsoft Intune Integration: Add a New Discovery Source to Enhance Your Inventory

As part of our ongoing efforts to further optimize our customers IT Asset Management (ITAM) operations, we are pleased to announce that InvGate Insight can now be integrated with Microsoft Intune. In short, this integration enables you to add Intune as a discovery source, so that you can access more information on the Microsoft assets in your IT inventory right from our ITAM solution. Join us as we explore how combining both tools can benefit your Device Management capabilities.

How Do ITSM, BRM, Agile and Project Management Frameworks Work Together, With David Tomlinson

A central focus of any business or organization is to build and foster efficient management practices across their teams. This often entails leveraging various frameworks and methodologies tailored to the specific aspects of business operations. So, what do ITSM, BRM, Agile, and Project Management frameworks have in common? What sets them apart? Are there ultimately better frameworks than others? How do you choose the right one? How do you implement them successfully?

Handling IT Procurement And Inventory of New Hardware And Software

Software and hardware acquisition is the first stage of the IT asset lifecycle and should be done cost-effectively and organized. To achieve that, you must set in place a well-defined procurement process. With it, you'll have a unified and normalized inventory that lets you know your IT assets in stock and their location, thus providing reliable insights on what you need to purchase and what is vacant or can be relocated.

How to Improve IT Support? 9 Ideas For Your Service Desk

To master the art of running a successful service desk, imagine it as a game of chess. Each piece, whether it's your team, the tools you use, or the strategies you implement, plays a crucial role in winning the game. There's no one-size-fits-all approach to how to improve IT support, but the tactics outlined in this article will undoubtedly boost your service desk's efficiency, enrich the user experience, and optimize the Return on Investment (ROI) of your tool.

Bridging The Gap: The Marketing Hype vs. The Reality of AI in IT

Let's cut through the AI fantasy. You've read the headlines: artificial intelligence is the new electricity, the magic wand transforming businesses overnight. But in my experience working with many clients with InvGate, I've gained some valuable insights. Turns out it’s not all smoke and mirrors. Let's dive into the real story of AI in business, far from the echo chamber of Silicon Valley buzzwords and closer to the tangible reality of everyday corporate life.

SaaS Sprawl: Detecting And Managing The Proliferation of SaaS Apps

The Software as a Service (SaaS) sprawl is a major component of shadow IT. Left unchecked, it can cause duplication, confusion, rework, and risks to your organization's security and compliance obligations. A recent study by Gartner predicts that over 65% of spending on application software by 2025 will be for SaaS services. So, it’s particularly important to learn how to avoid the proliferation of these apps escaping your control.

How to Automate IBM Warranty Lookup For Laptops

Hardware warranty checks are very simple since vendors typically offer a way to recognize the device and verify it on their website automatically – that is, if you only have one warranty to review. If, let’s say, you need to run an IBM warranty lookup for a bunch of laptops, the process becomes complex and time-consuming. You’d have to turn on each computer, browse the vendor’s website, and then copy that information to add it manually to your IT inventory.