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DEX

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almaden ai

Digital Experience Management (DEX) in an IT Environment Where Tickets Are Just the Tip of the Iceberg

Feb 25, 2025 By Almaden AI In Almaden AI
In IT environments, user-reported tickets are the Tip of the Iceberg representing only a fraction of the actual issues affecting digital experiences. The majority of IT performance problems, such as slow applications, network latency, device failures, or security vulnerabilities go unnoticed until they cause significant disruptions. If we follow our iceberg analogy the Tip of the Iceberg is only 10% of the overall problem. This is where Digital Experience Management (DEX) plays a crucial role, helping you uncover the 90% of unreported issues.
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Prioritize DEX for AI success

Jan 17, 2025 By Ivanti In Ivanti
What’s the critical variable organizations overlook when it comes to implementation? According to David Shepherd, SVP EMEA Sales at Ivanti, the missing link that often hurts the success of AI investments is digital employee experience (DEX)! In this video, David shares the keys to a successful AI deployment and highlights the critical factors organizations overlook around employee experience and AI adoption. See how you can create a better culture and eliminate digital friction to ensure that your organization will maximize ROI from AI and other major digital transformation initiatives.
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nexthink

Your First Year with DEX: A Strong Approach

Jan 13, 2025 By Jon Cairns In Nexthink
When it comes to Digital Employee Experience (DEX), the key to success is treating it as a journey, not a destination. Organizations need to deliver outcomes and value quickly, while simultaneously building the maturity of their DEX initiatives over time. The journey involves deliberate planning, with clearly defined milestones and goals along the way.
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almaden ai

How Business Leaders and IT Professionals can Optimize Digital Employee Experience for Success

Dec 27, 2024 By Almaden AI In Almaden AI
Let's imagine any given company as a restaurant, with employees as the chefs who prepare and serve the meals. Now, consider how frustrating it would be for those chefs if the kitchen was poorly organized, with old and malfunctioning equipment, and ingredients scattered all over the place. It would make their jobs much more difficult and less enjoyable, leading to mistakes, slower service, and perhaps even employee turnover.
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nexthink

Application Experience - Amplifying Observability for Today's Experiential World

Nov 14, 2024 By Dave Wagner In Nexthink
Nexthink’s industry-leading Experience 24 Events in Boston and London brought together over 1000 IT professionals dedicated to accelerating the value of strategic adoption of DEX. A hot topic was the growing recognition that traditional Observability solutions (APM’s and other high-cardinality technology monitoring solutions) while necessary, are insufficient to solve the full, end-to-end visibility of how employees are experiencing the totality of their web applications.
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exoprise

Why Your Desktop-as-a-Service (DaaS) Is Causing More Support Tickets

Nov 2, 2024 By Simon Dion In Exoprise
As organizations continue to embrace digital transformation, Desktop-as-a-Service (DaaS) has become a popular solution for delivering virtual desktop environments to employees. With the flexibility, scalability, and security Virtual Desktop Infrastructure (VDI) offers, DaaS has the potential to streamline operations and boost productivity. However, this technology is not without its challenges, particularly when it comes to managing and monitoring end-user digital experience or DEX/DEM.
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