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By Rohan Taneja
Incidents are inevitable but how you react to them can make all the difference. Not all incidents are created equal but the main challenge that many SRE teams face is to find a way to react to the incidents properly. When an incident occurs, the major question you need to answer is "how severe is it?" We use incident severity levels that help determine the severity based on some predefined guidelines.
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By Rohan Taneja
In an always-digital world where users expect reliable services, businesses must measure two critical metrics: reliability and availability. However, reliability and availability are terms often used interchangeably but understanding the difference is crucial when building systems that users can trust and depend on. Both metrics are vital, but depending on your use case, you might prioritize one over the other. Take the 2017 AWS S3 outage.
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By Rohan Taneja
When something breaks, customers don’t wait. They expect fast solutions. In fact, 90% of customers expect a quick response when they reach out. If your team can’t handle high-severity tickets quickly, it’s trust lost, revenue impacted, and customers looking elsewhere. The good news? There’s a better way to stay ahead of critical issues. Before we jump to the solution, let’s deep dive into the major problems businesses face when incident response gets delayed.
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By Anjali Udasi
The incident response lifecycle is the backbone of any organization’s security and reliability strategy. Handling a data breach or security incident effectively requires structured incident response steps that help secure systems, prevent further damage, and restore normalcy. In this blog, we’ll explore the incident response life cycle, break down its phases, and uncover best practices to enhance your organization’s security posture and resilience against incidents before they occur.
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By Rohan Taneja
When systems fail, every second counts. The difference between prolonged downtime and swift resolution often comes down to one critical role: the Incident Commander (IC). ICs are the backbone of calm and clarity in the middle of chaos. Let’s unpack what an Incident Commander does, why they matter, and how you can step into this crucial role.
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By Security
If you’ve ever spent hours trying to figure out what went wrong in your code, you know how frustrating it can be without a clear trail to follow. Logs give you that trail, showing the steps your system took before something broke. Think of stack traces, they’re helpful for showing you where an error occurred. But they don’t always explain how it occurred. That’s where logs come into place.
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By Aman
As tech grows more dynamic, SRE (Site Reliability Engineering) teams constantly seek smarter, more efficient tools to manage incidents and alerts. While PagerDuty has been a go-to solution, many teams are discovering the limitations of outdated legacy tools. With high costs, rigid integrations, and feature bloat, it’s understandable why so many are exploring PagerDuty alternatives that offer streamlined, budget-friendly, and innovative solutions for incident management.
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By Rohan Taneja
Uptime is a metric often used by organizations to measure website or application availability to their end users. Or as defined by Techopedia, uptime is a metric representing the percentage of time hardware, an IT system, or a device is operational. It indicates when a system is working, while downtime refers to when it is not. In today's fast-paced digital world, a website or application's availability is of utmost importance.
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By Rohan Taneja
Downtime isn’t just about systems going offline. It’s about how well your business can adapt and keep moving forward. Whether it’s a minor glitch or a large-scale outage, it affects revenue, productivity, and the trust your customers place in your services. For instance, in July 2024, CrowdStrike’s Falcon platform faced an outage that cost Fortune 500 companies $5.4 billion. Businesses that had proactive strategies recovered faster, minimizing the damage.
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By Rohan Taneja
As an SRE, you constantly juggle proactive tasks to improve reliability and scalability with reactive firefighting when issues arise—often leaving little time to address the root causes. This is not unlike the firefighters of Ancient Rome, the Vigiles, who were tasked with not only responding to fires but also preventing them. Established in 6 AD under Emperor Augustus, the Vigiles patrolled the streets of Rome, looking for potential fire hazards.
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By Zenduty
Former Roblox Sr. Engineering Manager Denys Pashutynski shares a classic reliability horror story from 20 years ago in Ukraine - when one misplaced command shut down the entire corporate LDAP controller. From The Incidentally Reliable podcast - real stories from the trenches of site reliability engineering. Made by SREs for SREs and hosted by Zenduty. Zenduty is a revolutionary incident management platform that gives you greater control and automation over the incident management lifecycle.
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By Zenduty
Former Roblox Sr. Engineering Manager Denys Pashutynski clarifies the fundamental difference between SRE and DevOps roles: SREs handle the customer-facing production edge while DevOps focuses on background automation.#sre From The Incidentally Reliable podcast - real stories from the trenches of site reliability engineering. Made by SREs for SREs and hosted by Zenduty. Zenduty is a revolutionary incident management platform that gives you greater control and automation over the incident management lifecycle.
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By Zenduty
Sometimes messy code is better than perfect code. Hear from Ramiro Berrelleza on why over-cleaning technical debt can paralyze your startup's growth, and when it's okay to move fast and fix later. From The Incidentally Reliable podcast - real stories from the trenches of site reliability engineering. Made by SREs for SREs and hosted by Zenduty. Zenduty is a revolutionary incident management platform that gives you greater control and automation over the incident management lifecycle.
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By Zenduty
Ever wondered about the most intense on-call requirements? Ex-Google SRE Niall Murphy reveals the Google traffic team's strict 3-minute SLA and $2,500/second stakes in the ads system.#SRE#Observability From The Incidentally Reliable podcast - real stories from the trenches of site reliability engineering. Made by SREs for SREs and hosted by Zenduty. Zenduty is a revolutionary incident management platform that gives you greater control and automation over the incident management lifecycle.
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By Zenduty
Key advice from Ramiro (CEO & Founder Okteto): Don't get attached to your solution - get attached to the problem you're solving! Watch how this mindset helped build a successful Kubernetes developer experience tool.#StartupAdvice#Observability Exclusively on The Incidentally Reliable podcast, which is made by SREs for SREs and hosted by Zenduty. Zenduty is a revolutionary incident management platform that gives you greater control and automation over the incident management lifecycle.
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By Zenduty
Why are ex-FAANG engineers building observability companies? When millions depend on reliable software, a simple reboot isn't enough anymore. From The Incidentally Reliable podcast with Piyush Verma discussing modern software reliability.#Observability Exclusively on The Incidentally Reliable podcast, which is made by SREs for SREs and hosted by Zenduty. Zenduty is a revolutionary incident management platform that gives you greater control and automation over the incident management lifecycle.
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By Zenduty
How quick decision-making saved customer experience! Featuring Piyush Verma (CTO Last9). Exclusively on The Incidentally Reliable podcast, which is made by SREs for SREs and hosted by Zenduty. Zenduty is a revolutionary incident management platform that gives you greater control and automation over the incident management lifecycle.
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By Zenduty
Discover how Zenduty's AI-Powered features can help your teams resolve issues faster, reduce downtime, and improve collaboration. In this personalized demo, you'll see how our AI-powered features simplify complex workflows and reduce manual efforts on repetitive tasks. Book your demo to.
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By Zenduty
Every minute of downtime costs your business customers, revenue, and trust. Can you afford to let incidents spiral out of control? With Zenduty, you don't have to. Our AI-powered incident management platform empowers your team to: Minimize MTTR and resolve incidents faster. Reduce alert fatigue and stay focused. Scale your incident response processes with ease. Turn chaos into clarity and keep your systems running smoothly.
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By Zenduty
What does it take to keep over 82 million domains running seamlessly? How do you plan for disasters while maintaining the highest standards of reliability? In this episode of Incidentally Reliable, we sit down with Amit Rhinde, Head of Engineering at GoDaddy, to uncover the secrets behind building resilient systems, scaling global operations, and ensuring uptime for millions of users. Amit takes us through his incredible journey, from pioneering SRE practices at Adobe and AWS to leading one of the world's most trusted hosting platforms.
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Zenduty is a collaborative incident management system for the management of always-on services, helping teams orchestrate incident response for creating better user experiences and brand value. Zenduty centralizes all incoming alerts through predefined notification rules to ensure that the right people are notified at the right time.
Zenduty supports over 100+ integrations where IT teams receive contextual notifications from the services of their choice to foster speedy resolution of potentially damaging downtime:
- Assign predefined incident roles along with highly customizable task templates to empower teams to rapidly resolve crisis with minimal noise and confusion.
- Customizable escalation policies define your internal alerting rules as per your company's on-call schedules to notify the right responders.
- Leverage rich contextual data to perform rapid RCAs
- Customizable post-mortems insights to streamline processes and institutionalize a culture of continuous improvement and world-class reliability.
Modern on-call and incident response platform for SRE, DevOps, ITOps and Support teams.