Bug tracking is hard. Once more for your boss in the back. Bug tracking is hard! The support agent to developer handoff is a crucial yet an easily mishandled exchange. That’s bad news if you’re striving for low time-to-resolution targets and happy customers. Luckily, Atlassian and its app vendors provide an array of tools that can help you automate your bug resolution workflows to improve speed, consistency, and communication.

This week we’re proud to announce Grafana v5.2.1 stable is now available! Learn more and download the new stable release below, install the latest plugin updates, and check out this week’s collection of articles from around the web. Enjoy!

How to ensure visibility into your next-generation Kubernetes environment. Having assisted hundreds of enterprises in developing a new visibility strategy as they move to Kubernetes, I’ve learned a few things about how organizations learn, evolve and adopt a new method of application observability. Open source is usually essential to developing this understanding.

If you need to replicate a user error, you’ll know how difficult it can be to pinpoint the cause. Usually, you’d look at the stack trace or ask the user themselves. However, that’s a lot of guesswork, especially if the stack trace is obfuscated. We’ll show you how to replicate the error faster using Crash Reporting’s Breadcrumbs and the Real User Monitoring Sessions feature.

We are planing with more events and camps in 2018/2019. Please let us know if you are interested in joining us in Washington, D.C., Tel Aviv, Berlin or Stockholm.

Centralized log management lets you decide who can access log data without actually having access to the servers. You can also correlate data from different sources, such as the operating system, your applications, and the firewall. Another benefit is that user do not need to log in to hundreds of devices to find out what is happening. You can also use data normalization and enhancement rules to create value for people who might not be familiar with a specific log type.

Amazon Elastic Container Service for Kubernetes (EKS) makes it easier to operate Kubernetes clusters, but performance monitoring remains a top challenge. AppDynamics seamlessly integrates into EKS environments, providing insights into the performance of every microservice deployed, all through a single pane of glass.

The other day, a newer Engineering Manager here at PagerDuty, Dileshni Jayasinghe, started a Slack thread expressing joy at how fantastic our engineering team is after attending a conference with engineering folk from other organizations. She explained that she’d shared our practice of owning what we build with someone—who then responded by gazing off into the distance and saying, “That’s my dream.”