Operations | Monitoring | ITSM | DevOps | Cloud

GenAI for customer support - Part 1: Building our proof of concept

Welcome to the Inside Elastic blog series, where we showcase Elastic's internal operations solving real-world business challenges. This specific series will shed light on our journey to integrate generative AI into our customer success and support operations, providing you with a behind-the-scenes look at our process. We’re blogging about this capability as we’re building it, and we’re excited for you to join the ride!

Datadog on LLMs: From Chatbots to Autonomous Agents

As companies rapidly adopt Large Language Models (LLMs), understanding their unique challenges becomes crucial. Join us for a special episode of "Datadog On LLMs: From Chatbots to Autonomous Agents," streaming directly from DASH 2024 on Wednesday, June 26th, to discuss this important topic. In this live session, host Jason Hand will be joined by Othmane Abou-Amal from Datadog’s Data Science team and Conor Branagan from the Bits AI team. Together, they will explore the fascinating world of LLMs and their applications at Datadog.

5 Best Free AI Coding Tools

Have you ever found yourself bogged down by repetitive coding tasks or just curious how to speed things up? Enter AI coding tools-your new best friends in the coding world. These tools aren't just about cutting down coding time; they're revolutionizing how we approach coding problems, making the process more efficient and a whole lot more fun.

Ivanti Neurons for ITSM powered by AI

Revolutionizing IT Service Management with AI: Ivanti Neurons for ITSM Welcome to a new era of IT service management, transformed by AI. AI streamlines incident processes, minimizes manual effort, and enhances response times by automatically classifying incidents. It also automates troubleshooting, fostering a self-healing environment. An AI-powered system delivers superior employee experiences, while generative AI capabilities summarize incidents and create knowledge articles. This enhanced support benefits both end users and service desk agents.

InsightBench: A Benchmark for Evaluating End-to-End Data Analytics Agents

Welcome to the AI research bites. This series of short and informative talks showcases cutting-edge research work from ServiceNow AI Research team. The AI Research Bites are open to all, especially those interested in keeping up with the fast-paced AI research community.

Developing Gen AI with NLP for ITSM Platform: A New Era of Admin Analytics

Gen AI, equipped with NLP capabilities, is under development to generate real-time widgets and insights from the ITSM platform for admin analysts. This interface will enable analysts to ask specific questions like ticket resolution stats. Gen AI will provide yearly and monthly insights, interact with Gen AI, and create dashboard charts. This innovative solution, combining Gen AI, NLP, and MLNLP technologies, is expected to launch by year's end.

Monitor, troubleshoot, improve, and secure your LLM applications with Datadog LLM Observability

Organizations across all industries are racing to adopt LLMs and integrate generative AI into their offerings. LLMs have been demonstrably useful for intelligent assistants, AIOps, and natural language query interfaces, among many other use cases. However, running them in production and at an enterprise scale presents many challenges.