When considering the state of critical incidents in 2019 – it’s no surprise that looking ahead to 2020, CISOs have one of the organization’s most challenging and stressful jobs. During the first half of the year alone 4.1 billion records were compromised, and the average cost of a data breach is now estimated at $3.92 million.

Let’s face it, managing a critical incident has never been a walk in the park. Even, in the “good old days,” before the great cloud revolution and the onslaught of digital transformations, an incident often meant mayhem. Processes were manual, time consuming, difficult to execute, document, and learn from. Getting all the right people in the “same room” at the right time – was nearly impossible. Lots of time was wasted chasing down the right folks.