When an application breaks and we hear things like, “My login is not working,” or “The web app is slow,'' more often than not SiteMinderTM seems to be in the line of fire. However, in my experience, it has usually been a third-party or other configured item like firewall rules that have turned out to be the culprit. Now I am not saying that it is never SiteMinder. Potentially the issue could be anywhere, but I guess the bigger question here is how do we prove it one way or the other?

For network operations teams, having remote employees out of sight doesn’t mean they can be out of mind. This is particularly true for remote employees who directly support and interact with customers. In many industries today, organizations may have a significant percentage of employees working in some type of remote fashion, including those who deliver customer-facing services.

“It’s the network again.” That is what most people think of when they experience degradation in their digital interactions. Whether it’s an app that won’t load, a 404 error, or garbled speech in a streaming conversation—the network’s reputation always seems to take a hit when things go wrong. Battling this perception with facts is essential. This requires knowing what’s up, what’s down, and what’s affected.

For IT operations teams running modern networks, the work can be challenging and thankless. These teams don’t ever receive congratulatory messages from executives when a video conference operates flawlessly—they only hear complaints when those sessions are problematic.

Today, network operations teams encounter significant hurdles due to shortages of skilled personnel and fragmented toolsets. Despite consolidation efforts, it's common for teams to manage up to 15 different monitoring products. Research suggests that network professionals believe they could potentially resolve 53% of network issues by implementing improved network management tools.