In today's fast-paced digital landscape, swiftly responding to incidents is paramount for engineering teams. Downtime is not just costly; it can tarnish your organization's reputation. The pressure felt by engineering operations, DevOps, and SRE leaders to architect and run an effective incident response process is immense. Fortunately, over the last several years, effective engineering organizations have developed a standard toolkit for running a good incident response process.

According to the Harvard Business Review, 2022 saw more than 83% of businesses experiencing multiple data breaches. Ransomware attacks, in particular, were up 13%. With cyber security being such a hot topic for business owners, it’s no surprise implementing a zero trust policy has become so important. In this guide, we’ll cover how to implement zero trust and why it’s important for your business to do so. Let’s get started.

For DevOps and IT teams, incident resolution is an important aspect of predicting, resolving, and documenting service disruptions. It refers to the part of the incident management process where responders restore the service to functioning. Modern technology has come a long way, but it’s not without flaws. When businesses suffer from cyber-attacks, system crashes, and network outages, it impacts the organization on many levels.

Blameless Chief Operating Officer Ken Gavranovic recently sat down with Lee Atchison, a renowned expert in system reliability, to discuss the topic of conducting effective incident retrospectives. You can watch their engaging, informative discussion below, or read on for our overview of the greatest hits from their talk. ‍ Agile development and incident management are the backbones of any tech-driven development cycle. At the heart of these practices lies the art of retrospectives.